Eduarda Trejo
Santa Rosa,Tx
Summary
To obtain a position where my skills and abilities can be demonstrated.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
22
22
years of professional experience
Work History
Tax Consultant
MJ Services
Edcouch, TX
01.2026 - 04.2026
- Developed tax strategies to optimize client financial outcomes.
- Analyzed complex tax regulations, ensuring compliance and accuracy for diverse clients.
- Conducted comprehensive tax research to support client decision-making and reduce liabilities.
- Maintained positive relationships with both existing and prospective clientele through excellent customer service and responsiveness.
- Increased revenue through effective marketing initiatives and promotional events.
- Boosted sales revenue by implementing effective sales strategies and building strong client relationships.
- Promoted and introduced additional products offered by MJ Services
Regional Project Coordinator
The Providencia Group
01.2022 - 09.2025
- Collaborated work relationships with Programs, Federal Field Specialist, Case Coordinators, Federal Field Specialist Supervisors.
- Provided Onboarding Presentations, Q&A sessions for New Programs onboarding with Sponsor Services-Sponsor Vetting Contracts (Federal Field Guidance24)
- Promoted services during onboarding presentations to ensure understanding of our product/services.
- Provided Virtual Supervision Support to Team of Senior Lead Unification Managers, Lead Unification Managers supporting Licensed Shelters.
- Conducted weekly team meetings with Senior Leads & Leads to promote Performance with each respected Team.
- Lead 5 Teams providing Level 1 & 2 Services to Licensed Shelters.
- Directed Weekly and Monthly Check in Meetings with Programs within assigned Region
- Responsible and accountable for the daily operations of field sites within assigned region
- Established and maintained open and productive communication with The Office of Refugee and Resettlement, Programs and Stakeholders.
- Monitored the performance of employees within assigned Region, including Senior Lead Unification Managers, Lead Unification Manager, and Unification Specialist. Prepared Action Plans for underperforming staff thorough assigned region.
- Addressed concerns and/or issues elevated from the Office of Refugee and Resettlement, Programs and/or Stakeholders. Escalated issues and/or concerns to the Assistant Project Director and worked in collaboration to address and mitigate concerns.
- Managed and reviewed all schedules on a weekly basis and ensured staff were consistent, while maintaining enough flexibility to meet project demands.
- Reviewed schedules to ensure employees were scheduled in accordance with customer needs.
- Tracked and monitored weekly and monthly labor hours; approved time sheets and expense reports for staff. Managed and approved all staff time sheets and leave requests on a weekly basis.
- Reviewed and tracked productivity and performance of employees supporting their assigned region. Leveraged key performance indicators to proactively monitor and improve performance of staff within assigned region.
- Worked closely with Senior Leads to address inappropriate employee behavior and or performance issues.
- Worked alongside People Services to document progressive discipline actions for staff meriting such actions
- Managed multiple projects simultaneously as well as providing the required reports to Executive Management Teams on a timely basis.
- Conducted Mentorship Training for Leads to improve leadership skills and overall team performance. Provided Guidance to Leads on how to address personal issues, including documenting disciplinary actions.
- Addressed/Staffed complex cases with Case Coordinators, Federal Field Specialist, shelter leadership, Senior Leads, Lead Unification Managers and Unification Specialist.
- Created Trainings to Improve Outcomes & Performance for entire Region.
- Created the US Academy as well as prepared Focus Groups in an effort to collect information from different levels of staff in turn creating a Peer to Peer workshop to assist with the improvement of staff Performance and Outcomes. that focused on groups feedback.
- January 2022 to September 2025 (various positions)
Early Intervention Specialist/Service Coordinator
ECI CACOST
10.2021 - 01.2022
- Collaborated with parents in establishing goals for their children.
- Developed ongoing Service Plans for families. Utilized various methods and tools to complete scheduling for various services for the family and children.
- Collaborated with outreach programs to provide additional services for families to meet individual needs.
- October 2021 through January 2022
Case Manager
Sunny Glen, NDBC
12.2019 - 10.2021
- Responsible for the completion and submission of service plans and other assessments required for the compiling of a comprehensive case file and maintained in physical files.
- Conducted initial intake interviews of youth to include gathering familial, possible sponsorship information and to establish age of the youth.
- Conducted interviews of family members, friends of family and/or sponsors to determine the integrity of the relationship and verify information received from minor within 24 hours upon admission to the licensed shelter.
- Coordinated with local pro bono attorneys for the timely provision of “Know Your Rights” presentations to youth and ensured that the minor signed the acknowledgment and received a copy of the Legal Service Provider list and Notice to Juvenile Aliens in Federal Facilities Funded by DHS or HHS.
- Coordinated weekly treatment team meetings with representatives from all Maintained a valid state driver’s license and my eligibility to drive in order to facilitate program services and provided adequate services to minors.
- Traveled with minors to ensure the reunification process was completed with their sponsors. Travel included flights throughout the US.
- Determined options available for youth within 48-72 hours to proceed with the required documentation to reunify the minor with family in home country or in the United States as deemed applicable. Ensured the provision of two weekly telephonic contacts with family of origin, primary caregiver and/or sponsor. Facilitated attorney to client contact as requested by the minor. Coordinated weekly treatment team meetings with representatives from all departments at the shelter.
- December 2019 through October 2021
Case Manager
Southwest Keys Program
08.2018 - 11.2019
- Responsible for the completion and submission of service plans and other assessments required for the compiling of a comprehensive case file and maintained in physical files.
- Conducted initial intake interviews of youth to include gathering familial, possible sponsorship information and to establish age of the youth.
- Conducted interviews of family members, friends of family and/or sponsors to determine the integrity of the relationship and verify information received from minor within 24 hours upon admission to the licensed shelter.
- Coordinated with local pro bono attorneys for the timely provision of “Know Your Rights” presentations to youth and ensured that the minor signed the acknowledgment and received a copy of the Legal Service Provider list and Notice to Juvenile Aliens in Federal Facilities Funded by DHS or HHS. Ensured the timely completion of (assessments) Initial Intake, Emergency Placement, and Preliminary Service Plans in accordance with stakeholders, our company and Federal requirements.
- Coordinated weekly treatment team meetings with representatives from all Maintained a valid state driver’s license and my eligibility to drive in order to facilitate program services and provided adequate services to minors.
- Utilized my Bilingual Abilities to Crisis Prevention Institute (CPI) certification and First Aid & CPR Certification (CPR).
- Traveled with minors to ensure the reunification process was completed with their sponsors. Travel included flights throughout the US. Determined options available for youth within 48-72 hours to proceed with the required documentation to reunify the minor with family in home country or in the United States as deemed applicable. Document all actions taken and contacts with the minor, sponsor, and stakeholders in the form of progress notes.
- Ensured the provision of two weekly telephonic contacts with family of origin, primary caregiver and/or sponsor. Facilitated incoming calls to minors with the appropriate family members and other approved caregivers. Coordinated weekly treatment team meetings with representatives from all departments at the shelter.
- August 2018 through November 2019
Case Manager
Texas Department of Family Protective Services
05.2013 - 11.2013
- Managed caseload of 40 families of which daily home visits were completed. Including referrals to agencies for individual needs.
- Prepared legal documents of which were presented before a judge with recommendations for unification or termination of parental responsibilities.
- Prepared monthly status reports of the 40 cases and submitted them to supervisor for review.
Education Coordinator (2yrs)
Hidalgo County Head Start Program
12.2003 - 05.2013
- Supervised 495 Teaching Staff, Provided Guidance and training to all 4495Teaching Staff.
- Trained entire program staff (1500 employees) on policies and procedures of Federal, State and Local Governing Policies and Procedures annually.
- Conducted Annual Internal Audits of Education Department.
- Served as the Sole Creator and Implementer of the Texas Literacy Initiative Program for the Children of Hidalgo County Head Start Program.
- Introduced 3 School Districts to the Texas Literacy Initiative Program. And worked in collaboration with the 3 school district personnel in order to implement the Program goals.
- Attended numerous National Trainings and introduced new and improved educational services to the teaching staff.
- 12/2003 – 05/2013 and 11/2013 12/2016 (various positions)
Center Director (5yrs)
Hidalgo County Head Start Program
12.2003 - 05.2013
- Managed daily operation of head start center.
- Applying and enforcing all federal state and local government policies, regulations by law and procedures.
- Supervised 45 staff members including teachers, assistant teachers, bus drivers, custodians and family services Coordinators.
- Trained staff monthly on these laws and policies as well as monthly updates on educational procedure and information needed to implement in classrooms and with parents.
- Semi-annual and annual evaluations of staff including recommendations for promotions, demotions or terminations.
- Served as an educator to over 150 families served annually.
- Trained parents in areas of health, nutrition, education and parenting.
- 12/2003 – 05/2013 and 11/2013 12/2016 (various positions)
Teacher (6yrs)
Hidalgo County Head Start Program
12.2003 - 05.2013
- Educational services to 20 students per calendar year.
- Administered 3 assessments per year to help determine each student entry level, mid-year and final assessments.
- All assessments outcome utilized to determine the individual educational needs of each student.
- Prepared weekly lesson plans to implement on basis of individual and group lessons.
- Taught targeted based outcomes from students’ needs in areas of math, language arts, reading, science, music, physical health, social &emotional and nutrition.
- Administered 3 parent teacher conferences per school year to gather and provide parents with updates on their child's progress and needs.
- Attended annual and bi-annual trainings.
- 12/2003 – 05/2013 and 11/2013 12/2016 (various positions)
Education
BA Arts & Sciences - Family Studies & Human Development
Texas A & M University Kingsville
05.2010
AA - Early Childhood Education
South Texas College
12.2007
AA - Child Development
South Texas College
05.2007
H.S. Diploma - undefined
Edcouch Elsa High School
05.1991
Skills
- Sales and use tax expertise
- Excise tax management
- Tax software proficiency
- Regional marketing
- Attention to detail
- Multitasking and organization
- Clear communication
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Relationship building
- Operations management
- Administrative leadership
- Workflow management
- Presenting ideas and plans
- Risk management
- Project assistance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Tax Consultant
MJ Services
01.2026 - 04.2026
Regional Project Coordinator
The Providencia Group
01.2022 - 09.2025
Early Intervention Specialist/Service Coordinator
ECI CACOST
10.2021 - 01.2022
Case Manager
Sunny Glen, NDBC
12.2019 - 10.2021
Case Manager
Southwest Keys Program
08.2018 - 11.2019
Case Manager
Texas Department of Family Protective Services
05.2013 - 11.2013
Education Coordinator (2yrs)
Hidalgo County Head Start Program
12.2003 - 05.2013
Center Director (5yrs)
Hidalgo County Head Start Program
12.2003 - 05.2013
Teacher (6yrs)
Hidalgo County Head Start Program
12.2003 - 05.2013
AA - Early Childhood Education
South Texas College
AA - Child Development
South Texas College
H.S. Diploma - undefined
Edcouch Elsa High School
BA Arts & Sciences - Family Studies & Human Development
Texas A & M University Kingsville