Eduard Antonio Ortiz
Laurel,MD
Summary
Dynamic Office Manager with proven expertise at Silver Spring Driving Academy, excelling in customer service and organizational skills. Enhanced team productivity through effective task delegation and streamlined operations, ensuring compliance and safety. Recognized for maintaining confidentiality and fostering positive client relations while managing vendor contracts for cost savings.
Qualified Desired Position with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills. Qualified, with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Office Manager
Silver Spring Driving Academy
01.2019 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
MVA
MVA
No Degree - General Studies
Montgomery College
Rockville, MDHigh School Diploma -
Albert Einstein High School
Kensington, MD06-2018
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Payroll processing
- Document management
- Scheduling coordination
- Staff management
- Conflict management
- Willingness to learn
- Safety awareness
- Heavy lifting
- Time management
- Physical strength
- Truck loading and unloading
- Hand-eye coordination
- Driver's license
- Good judgment
- Skill development
- Safe driving procedures
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager
Silver Spring Driving Academy
01.2019 - Current
MVA
MVA
No Degree - General Studies
Montgomery College
High School Diploma -
Albert Einstein High School
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