Eduardo Martinez
Elizabeth,NJ
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Walmart
03.2024 - Current
- Assisted customers with inquiries, product location, and checkout procedures, maintaining a high level of customer satisfaction
- Handled customer complaints and resolved issues promptly and professionally, ensuring a positive shopping experience
- Operated cash registers, processed transactions accurately, and balanced cash drawers
- Collaborated with team members to maintain store cleanliness and organization, including restocking shelves and organizing displays.
Michael Kors Sales Associate
Michael Kors
11.2023 - 01.2024
- Provided exceptional customer service by assisting customers, addressing inquiries, and providing product recommendations
- Utilized strong communication skills to explain product features, benefits, and store policies
- Demonstrated effective sales techniques, including suggestive selling and upselling, to meet and exceed sales targets
- Developed a deep understanding of Michael Kors products and brand to provide accurate information and enhance customer experience.
IT Internship
East Coast Warehouse
06.2022 - 09.2022
- Collaborated with cross-functional teams to address technical issues and ensure seamless operations
- Communicated with various stakeholders to gather requirements and provide timely updates on project progress
- Assisted in troubleshooting hardware and software problems, improving user experience
- Developed bilingual documentation and guides to facilitate communication within the team.
Helper/Laborer
Sub-Ology
06.2019 - 09.2021
- Demonstrated efficiency in fast-paced environment by promptly preparing orders and delivering excellent customer service
- Effectively communicated with customers to understand their preferences and provide recommendations
- Collaborated with team members to ensure accurate order delivery and maintain a clean and organized workspace
- Utilized bilingual skills to enhance customer experience and serve a diverse clientele.
Education
Currently Enrolled - Information Technology
Kean University
Union, NJ06.2023
Skills
- Technical Project Management
- Customer Service
- Problem Resolution
- Team Collaboration
- Project Coordination
- Bilingual proficiency (English/Spanish)
- Sales Techniques/Sales Proficiency
- Cash handling
- Problem-solving
- Attention To Detail
- Multitasking
- Adaptability
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Walmart
03.2024 - Current
Michael Kors Sales Associate
Michael Kors
11.2023 - 01.2024
IT Internship
East Coast Warehouse
06.2022 - 09.2022
Helper/Laborer
Sub-Ology
06.2019 - 09.2021
Currently Enrolled - Information Technology
Kean University