Eduardo Aquino
Los Angeles,CA
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
9
9
years of professional experience
Work History
Business Manager
RW Oceans Enterprises DBA Beach City Flooring
03.2020 - Current
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Assisted with hiring process and training of new employees.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
Worship Team Leader
Taber Costa Mesa
01.2019 - 11.2023
- Organized special events such as concerts or conferences that promoted community involvement and spiritual growth opportunities for attendees.
- Partnered with children''s ministry leaders to incorporate child-friendly songs into worship services, fostering sense of spiritual participation among young attendees.
- Fostered strong connections with other local churches by participating in joint worship events that united communities in shared praise experiences.
- Recruited talented musicians and vocalists to build diverse worship teams, ensuring representation of various skills and backgrounds.
Store Manager
R&G Cell Los Angeles
09.2018 - 03.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Customer Service Executive
Teleperformance El Salvador
01.2015 - 08.2018
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Monitored key performance indicators to ensure continuous improvement in service quality.
Education
Bachelor of Arts - Business Administration And Management CIS Major
University of The West
Rosemead, CA05.2024
Skills
- Financial Management
- Customer Service
- Project Management
- Employee Management
- Documentation And Reporting
- Decision-Making
- Negotiation
- Issue Resolution
- Customer Relations
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Business Manager
RW Oceans Enterprises DBA Beach City Flooring
03.2020 - Current
Worship Team Leader
Taber Costa Mesa
01.2019 - 11.2023
Store Manager
R&G Cell Los Angeles
09.2018 - 03.2020
Customer Service Executive
Teleperformance El Salvador
01.2015 - 08.2018
Bachelor of Arts - Business Administration And Management CIS Major
University of The West
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