Eduardo Avalos
Roswell,NM
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
8
8
years of professional experience
Work History
Shop Manager
Platinum Auto Services LLC
06.2019 - Current
- Organized workflow into shop while ensuring accuracy of parts and equipment needed to perform tasks.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for organization.
- Implemented effective cost control measures to reduce overheads and maintain profitability during challenging economic times.
- Interacted well with customers to build connections and nurture relationships.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Mentored team members to enhance professional development and accountability in workplace.
- Trained in all positions to be able to cover employee in case of emergency.
Parts Associate
Bobcat Auto And Detail
05.2018 - 05.2019
- Enhanced inventory management by implementing efficient organization system for parts storage and tracking.
- Streamlined order processing for faster customer service and reduced wait times.
- Identified opportunities to improve supply chain efficiency, minimizing backorders and ensuring timely delivery of parts.
- Increased overall customer satisfaction by providing knowledgeable assistance on part selection and troubleshooting issues.
- Able to inform customer in both original equipment or aftermarket application with correct fitment guaranteed.
- Collaborated with service technicians to ensure accurate diagnosis of vehicle problems and proper parts ordering.
- Maintained clean, organized workspace to enhance productivity and facilitate easy access to required parts.
- Established positive relationships with vendors, negotiating favorable pricing agreements for bulk orders.
- Developed expertise in various automotive systems, becoming trusted resource for colleagues seeking advice on specific parts or repairs.
- Reduced costs by identifying alternative suppliers offering quality parts at competitive prices.
- Assisted customers with identifying correct parts for their vehicles, utilizing product knowledge and catalog resources.
- Contributed to company growth by actively seeking new business opportunities through client referrals and targeted outreach efforts.
- Supported team members during peak hours, working efficiently to reduce wait times and maintain exceptional customer service standards.
- Demonstrated adaptability by quickly learning specifications of new products introduced into inventory lineup.
- Resolved customer complaints professionally, resulting in increased loyalty among previously dissatisfied clients.
- Continuously updated industry knowledge by attending training sessions, workshops, and trade shows, ensuring most current information was provided to clients.
Parts Counter Person
Means Oilfield Supply
03.2016 - 05.2018
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Demonstrated expertise in identifying alternative parts options when specific items were unavailable or discontinued, saving time for both staff and clients alike.
- Stocked and managed stock of parts.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Attended trainings on new products and industry trends, increasing knowledge base and staying current within field.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Helped increase overall sales by cross-selling related items based on customers'' specific needs or requirements.
Education
Associate of Arts - Human Resources Management
ENMU-Roswell
Roswell, NM12.2014
Skills
- Goal Setting
- Business marketing
- Health and safety
- Customer Relations
- Strategic Planning
- Task Delegation
- Performance Evaluations
- Mechanical Knowledge
- Body Shop Knowledge
- Fleet systems Knowledge
- Insurance Knowledge
- Forklift Certified
- Public Speaker
- Able to follow instruction
- Completely bilingual
Accomplishments
- trained to maintain lift equipment for shops
- trained in both r-134a and 1234yf freon for vehicle use
- trained to troubleshoot hunter equipment and software
- trained to troubleshoot frame pulling machines
- trained to troubleshoot paint booth and paint cameras with software.
- Trained to meet the needs of instructor at any task
- Self disciplined in a religious manner. (holding ones self to a higher standard of accountability)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shop Manager
Platinum Auto Services LLC
06.2019 - Current
Parts Associate
Bobcat Auto And Detail
05.2018 - 05.2019
Parts Counter Person
Means Oilfield Supply
03.2016 - 05.2018
Associate of Arts - Human Resources Management
ENMU-Roswell
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