Eduardo Blas
Weslaco,TX
Summary
Highly-motivated strong a worth ethic, adaptability and exceptional interpersonal skills. Always giving the best version of myself to deliver the best quality of work.
Overview
10
10
years of professional experience
1
1
Certification
Work History
District Service Manager
Waukesha-Pearce Industries Inc.
Edinburg, TX
06.2023 - Current
- Managed and supervised technician
- Collaborated with other departments to develop effective solutions for customers' needs.
- Conducted performance reviews of service technicians on a regular basis and provided guidance on improvement initiatives as needed.
- Provided technical support to customers when necessary.
- Assisted in resolving escalated customer complaints promptly and professionally.
- Created detailed reports on service activities such monthly forecast , open work orders , response times, technician utilization rates.
- Reviewed completed work to verify consistency, quality and conformance.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Hired and trained service department staff to drive performance.
- Monitor unit using tools provided by operations team
- Perform building audits / inspections
- Perform unit inspections
- Schedule Service meetings to go over safety topics and current projects
Assistant Service Manager
Waukesha-Pearce Industries Inc.
01.2022 - 06.2023
- Provided oversight for staff of technicians, ensuring productivity and quality standards were met.
- Assigned tasks to technicians based on their skill level and experience.
- Managed inventory levels for parts used in repairs, ordering new parts as needed.
- Scheduled routine maintenance for equipment and vehicles used by the organization's service department.
- Analyzed data from previous repair jobs to identify trends in common problems or malfunctions that could be addressed proactively.
- Open service work orders and review machine warranty status
- schedule shop and field jobs for service techs using Service Pro.
- Review and approval labor hours
- Ensured reports for internal, billable, and warranty jobs were completed by techs through thorough review.
- Contact customers with their machine's status. Create repair quote and send for approval. Invoice the job and send it to the customer.
- Collaborated with parts department to track and update order status
- Achieved maximum efficiency through consistent communication with techs.
- Monitored daily oil sampling status on serviced machines, notifying customers of any issues and coordinating rescheduled sampling or technician troubleshooting.
- Delivered and provided support for specialized tools and parts when necessary, including on-site repairs.
- Maintained rental units in the yard to be ready for rental or sale.
- Reviewed invoices from vendors and suppliers to ensure accuracy before authorizing payment.
Service Administrator
Waukesha-Pearce Industries Inc.
Edinburg, TX
01.2021 - 01.2022
- Open service work orders and review machine warranty status
- Answered incoming calls from customers regarding technical inquiries and services.
- Processed customer orders accurately and promptly.
- Contacted service manager for critical issues needing immediate attention.
- Monitored machines maintenance intervals on a daily basis
- Proactively assessed customer owned units and rental units' health statuses in our territory through regular checks with Komtrax and My Komatsu, effectively informing customers about potential concerns or malfunctions.
- Maintain regular contact with clients by updating them on machine status, obtaining repair approvals, and sending timely invoices.
Parts Counter Person
Waukesha-Pearce Industries Inc.
Edinburg, TX
02.2017 - 01.2021
- Generated quotes and processed counter tickets.
- Order parts needed from other branches or directly from OEM manufacture.
- Maintained good customer relationships.
- Contact aftermarket manufacturers and get quotes. All to give the customer an alternative at a lower cost to them. However, aftermarket sells created a bigger profit margin for the company.
- Keep parts warehouse clean and well stocked. Made stock ordered for G.E.T, filters, oils, and any other fast-moving items.
- Ship out parts to customers via UPS or truck freight when needed. Also shipped out parts to other of our branches when required.
- Closely coordinated with parts manager to stay updated on all aspects of parts order statuses.
- Delivered parts to customers' yards as required.
Assistant Manager
Oreily's Auto Parts
Progreso , TX
04.2014 - 02.2017
- Implemented effective tactics to increase team sales through relatable items and promotions.
- Always have a "never say no" attitude.
- Assist team members with decision making and grant approvals for warranty of price overrides.
- Oversee the parts counter men's productivity.
- Create weekly working schedules for all team members.
- Made daily deposits to the bank.
- Taking the initiative to visit main customers' shops for sales calls, presenting featured products, and ensuring customer satisfaction with both the product and service.
- Achieved optimal store appearance by prioritizing cleanliness and maintaining adequate stock levels.
- Created warranty returns to corporate distribution facilities.
Lube Technician
Payne Auto Group
Weslaco , TX
08.2014 - 01.2015
- Checked for any signs of wear or damage to brakes, suspension systems, steering components, exhaust systems and other parts of the vehicle.
- Performed pre-delivery inspections and recalls on new vehicles.
- Notified service advisors when tasks were finished.
- Performed oil changes and lubrication services on a variety of vehicles.
- Inspected and changed air filters, fuel filters, transmission fluid, coolant levels and other fluids as needed.
Education
Associate of Applied Science - Diesel Technology
South Texas College
Mcallen, TX01-2014
Skills
- Customer Service
- Computer Skills
- Organization and Time Management
- Leadership
- Team Management
- Microsoft Based Platforms
- Communication
- Multitasking
- Calm Under Pressure
- Relationship Building
- Problem Resolution
Languages
Spanish
Native/ Bilingual
Certification
- MSHA Certifications
Timeline
District Service Manager
Waukesha-Pearce Industries Inc.
06.2023 - Current
Assistant Service Manager
Waukesha-Pearce Industries Inc.
01.2022 - 06.2023
Service Administrator
Waukesha-Pearce Industries Inc.
01.2021 - 01.2022
Parts Counter Person
Waukesha-Pearce Industries Inc.
02.2017 - 01.2021
Lube Technician
Payne Auto Group
08.2014 - 01.2015
Assistant Manager
Oreily's Auto Parts
04.2014 - 02.2017
Associate of Applied Science - Diesel Technology
South Texas College
Similar Profiles
Adrian Santillan ____________________Adrian Santillan ____________________
Application Engineer at Waukesha-Pearce IndustriesApplication Engineer at Waukesha-Pearce Industries
Jared HarrisonJared Harrison
Parts Salesman at Waukesha-Pearce Industries Inc.Parts Salesman at Waukesha-Pearce Industries Inc.
Brian BennettBrian Bennett
Vice President Corporate Controller at Waukesha-Pearce Industries, LLCVice President Corporate Controller at Waukesha-Pearce Industries, LLC
Michelle MedinaMichelle Medina
Special Education Teacher at Weslaco ISDSpecial Education Teacher at Weslaco ISD
Sergio HernandezSergio Hernandez
Structural Lead Field Engineer at Sundt ConstructionStructural Lead Field Engineer at Sundt Construction