Eduardo Bueno
Brooklyn,NY
Summary
Accomplished Executive Front Office Manager with a proven track record, adept in operations management and offering exceptional customer service. Searching to use my experience, skills and passion to perform optimally in hospitality and management.
Overview
5
5
years of professional experience
Work History
Executive Front Office Manager
Holiday Inn - Times Square
01.2022 - 02.2025
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments and weekly revenue calls.
- Responsible for interviewing, hiring and training all new Front Desk Agents and Sales Coordinators.
- Assisted DOS with entering group blocks and creating group resumes.
- Execute annual performance appraisals for employees, set target goals and provided support for growth in knowledge and career.
- Responsible for processing and securing chargebacks, Held the highest win percentage company wide in chargebacks for 2024.
- Managed hotels AR, securing and processing all payments via Credit Card, Check & wire transfer maintaining AR current 0-30 days for 2023-2025
Front Desk Manager
Holiday Inn - Lower East Side
11.2019 - 01.2022
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Skills
- Operations management
- Training and coaching
- Opera PMS
- Microsoft Office
- Customer service
- Fluent in English and Spanish
Timeline
Executive Front Office Manager
Holiday Inn - Times Square
01.2022 - 02.2025
Front Desk Manager
Holiday Inn - Lower East Side
11.2019 - 01.2022
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