Eduardo Bueno
Brooklyn,NY
Summary
Accomplished Executive Front Office Manager with a proven track record, adept in operations management and offering exceptional customer service. Searching to use my experience, skills and passion to perform optimally in hospitality and management.
Overview
5
5
years of professional experience
Work History
Executive Front Office Manager
Holiday Inn - Times Square
01.2022 - 02.2025
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments and weekly revenue calls.
- Responsible for interviewing, hiring and training all new Front Desk Agents and Sales Coordinators.
- Assisted DOS with entering group blocks and creating group resumes.
- Execute annual performance appraisals for employees, set target goals and provided support for growth in knowledge and career.
- Responsible for processing and securing chargebacks, Held the highest win percentage company wide in chargebacks for 2024.
- Managed hotels AR, securing and processing all payments via Credit Card, Check & wire transfer maintaining AR current 0-30 days for 2023-2025
Front Desk Manager
Holiday Inn - Lower East Side
11.2019 - 01.2022
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Skills
- Operations management
- Training and coaching
- Opera PMS
- Microsoft Office
- Customer service
- Fluent in English and Spanish
Timeline
Executive Front Office Manager
Holiday Inn - Times Square
01.2022 - 02.2025
Front Desk Manager
Holiday Inn - Lower East Side
11.2019 - 01.2022
Similar Profiles
Heather HensonHeather Henson
Dual Sales Manager at AC NYC Times Square & Hampton Inn Times Sq CentralDual Sales Manager at AC NYC Times Square & Hampton Inn Times Sq Central
Addison AllenAddison Allen
Dishwasher at Times SquareDishwasher at Times Square
RAUL RAMIREZRAUL RAMIREZ
Director of Housekeeping at Hilton Garden Inn Times Square NorthDirector of Housekeeping at Hilton Garden Inn Times Square North