Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
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Eduardo Calvillo

Eduardo Calvillo

Tampa,FL

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

8
8
years of professional experience

Work History

Insurance Advisor

Complete Health Advisors
01.2024 - Current
  • Conducted thorough assessments of clients' insurance needs and preferences.
  • Supported clients during claims process, ensuring smooth communication.
  • Educated clients about benefits of different insurance plans.
  • Collaborated with team members to streamline application processes.
  • Utilized CRM software effectively to manage client information, track leads, and monitor sales progress.
  • Exceeded sales targets consistently by employing effective sales strategies and leveraging industry knowledge to close deals.

Supervisor

Medicareinsurance.com
09.2019 - 01.2024
  • Established and enforced clear goals to keep over 150+ employees working collaboratively.
  • Provided ongoing training with 3 other supervisors to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Coached and mentored 150+ staff members through constructive feedback to develop long-term career goals.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Conducted employee evaluations and reviews.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Developed position rotation to support continuous improvement and operator development.
  • Created training manual for employees to use as reference guide.

Patient Care Advocate

Worldwide Medical Services
10.2017 - 04.2019
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Managed database of patient information and frequently used computerized systems to track details.
  • Assisted patients in selecting appropriate courses of actions and obtaining needed support.
  • Liaised with staff from diverse hospital departments to bring about effective resolutions to range of issues.
  • Used sliding payment scale to assess fair charges for patient healthcare.
  • Educated patients and caregivers in the use of at-home healthcare equipment.

Sales Trainer

Frontier Communications
08.2016 - 09.2017
  • Evaluated training programs to determine effectiveness and increase employee retention.
  • Created and offered additional materials to enhance training.
  • Explained goals and expectations required of trainees.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.

Education

High School Diploma -

Freedom High School
Tampa, FL

Skills

  • Processes and procedures
  • Systems and automation applications
  • Issue and conflict resolution
  • Leadership
  • Fluent in Spanish
  • Employee training and development
  • Classroom experience

Education and Training

other

Timeline

Insurance Advisor

Complete Health Advisors
01.2024 - Current

Supervisor

Medicareinsurance.com
09.2019 - 01.2024

Patient Care Advocate

Worldwide Medical Services
10.2017 - 04.2019

Sales Trainer

Frontier Communications
08.2016 - 09.2017

High School Diploma -

Freedom High School

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Eduardo Calvillo