Eduardo Caquias

Work History

Boston Veterinary Clinic

Remote, Fort Lauderdale, FL

01.2023 - Current

Managed escalated employee relations cases, ensuring consistent documentation and clear communication with managers.
Conducted comprehensive workplace investigations into complaints, policy violations, and misconduct, ensuring a safe and compliant environment.
Directed change management initiatives following Series A investment, supporting expansion to new clinics, and executing a cost-saving restructuring that optimized management roles.
Designed and facilitated training programs on compliance, harassment prevention, diversity and inclusion, and conflict resolution.
Implemented the ADP TotalSource PEO platform, streamlining HR/payroll processes by 30%, and ensuring multi-state compliance.
Oversaw benefits open enrollment, 401(k) administration, and payroll for exempt and non-exempt teams.

Freelance

Provincetown, Massachusetts

01.2017 - 12.2022

Delivered HR advisory services, including employee relations guidance, workforce planning, and policy compliance.
Designed and managed benefits programs; resolved escalated employee benefits issues and ensured smooth open enrollment.
Conducted HR compliance audits, optimized payroll processes, and trained managers on HR best practices.
Analyzed costs associated with various benefit options for employers.
Stayed current with benefits trends and legislation through continuous education and professional development.

Mercer

New York, NY

05.2016 - 02.2017

Served as a trusted HR partner to executives and HR leaders, aligning benefits, workforce planning, and people strategies with business objectives.
Collaborated with stakeholders to define project scope, objectives and deliverables.
Led complex client engagements, integrating benefits strategy, compliance, and workforce planning for large employers.
Developed cost-containment strategies, plan designs, and vendor negotiations aligned with organizational objectives.
Facilitated training for clients’ HR team on regulatory updates, workplace compliance, and effective communication practices.
Managed vendor negotiations and benefits renewals, achieving cost savings while maintaining competitive offerings to attract and retain top talent.
Cultivated strategic relationships across all organizational levels to enhance collaboration and drive project success.

Hays Companies

Boston, ME

01.2009 - 04.2015

Advised executives and HR leaders on benefits strategy, compliance with ACA, and cost reduction initiatives.
Directed HRIS and benefits administration implementations, enhancing process efficiency, payroll accuracy, and data reporting capabilities.
Designed and launched wellness, engagement, and recognition programs to foster a positive and inclusive work culture.
Negotiated benefits contracts significantly below national trend rates; managed implementations of HRIS and benefits systems.
Drove revenue by cultivating successful client relations.
Researched competitive markets in order to develop comprehensive benchmarking analysis for use in developing recommendations for clients.
Prepared reports detailing program performance metrics for senior leadership review.