Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
AssistantManager

Eduardo Carnalla Villafan

Escondido,CA

Summary

Dynamic Assistant Manager with a proven track record at Monte De Piedad, excelling in team leadership and customer service. Enhanced operational effectiveness through strategic problem-solving and conflict resolution, while mentoring staff to foster professional growth. Recognized for improving cash handling accuracy and boosting employee morale, driving overall business success.

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Monte De Piedad
11.2019 - Current
  • Led team in daily operations, ensuring compliance with organizational policies and procedures.
  • Fostered a positive work environment through team-building initiatives and conflict resolution strategies.
  • Mentored junior staff, promoting professional development and skill enhancement within the team.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Coordinated cross-departmental communications to facilitate timely project completion and resource allocation.

Assistant Manager

MarketSource
10.2016 - 12.2018
  • Analyzed performance metrics to identify areas for improvement, driving operational effectiveness.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Education

Associate of Arts - Japanese

Palomar College
San Marcos, CA
05-2024

Associate of Arts - Journalism And Mass Communication

Palomar College
San Marcos, CA
05-2019

GED -

Colegio La Paz
Tijuana, MX
06-2015

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Team motivation
  • Staff supervision
  • Staff management
  • Workload management
  • Conflict resolution
  • Team building
  • Operations management
  • Recruiting and interviewing

Accomplishments

  • Collaborated with team of Monte de Piedad in the development of a better and less toxic work environments.
  • Supervised team of 5 staff members.
  • Resolved product issue through consumer testing.
  • Successfully implemented skills to accelerate employee effectivity.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Japanese
Limited Working

Interests

  • Participating in cultural exchange programs and homestays
  • Avid Reader
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Music


Timeline

Assistant Manager

Monte De Piedad
11.2019 - Current

Assistant Manager

MarketSource
10.2016 - 12.2018

Associate of Arts - Japanese

Palomar College

Associate of Arts - Journalism And Mass Communication

Palomar College

GED -

Colegio La Paz

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