Eduardo Carrera
Phoenix,AZ
Summary
Outstanding Asset Protection Manager with distinguished customer service skills and ability to multitask. Effective at monitoring store assets for shrink reduction and closely supervising store safety and compliance. Multi-talented team player with ten years of retail experience, decreasing shrink reduction on daily basis controlling inventory along with external and internal investigations into any criminal activities that occur within the company. Ready for new professional challenges and seeking career-orientated position growth.
Overview
3
3
years of professional experience
Work History
Asset Protection Ops Coach
Wal-Mart Supercenter
07.2022 - Current
- Conducting external and internal investigations
- Detecting, deterring and investigating and resolving violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities
- Insuring the safety of associates, customers and assets
- Preventing financial loss, theft and fraud within the company
- Minimizing cash shortages and leading resolution to shortage related issues
- Managing shrink within various departments within the store and coming up with a plan to minimize it
- Assuring store is under safety compliance pertaining fire extinguisher, emergency doors & exits, eye-wash stations, hazardous waste and more
- Monitoring income and expenses tied to store assets
- Utilizing closed-circuit television (CCTV) along with other technical skills including excel, micro soft word and Auror to conduct proper investigation
- Wicklander interrogation experienced (pending)
- Looking at daily reports to come up with a solution to control shrink
- Identifying accident trends to develop and implement solutions to prevent accidents.
- Controlled reduction of loss inventory by protecting company assets using merchandise protective plan (spiderwraps)
- Built cross-functional relationships with business partners to reduce losses.
- Reviewed tracking system information to uncover and successfully pursue cash shortages and overcharged registers
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Collaborated with law enforcement to report crime and suspicious activity.
- Monitored store surveillance cameras to detect suspicious behavior.
- Coordinated with legal team to draft contracts and legal documents.
Grocery Manager
Los Altos Ranch Market
05.2021 - 07.2022
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Performed key tasks to promote inviting grocery store appearance.
- Coordinated efficient cross-merchandising to meet customer needs and promote consistent sales.
- Coordinated efficient team workflows, minimizing waste and controlling shrinkage
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Set and administered annual operating budget, consistently maintaining controls and preventing overages
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Facilitated effective communication between customers and associates to encourage positive, team based atmosphere
- Limited financial discrepancies, reviewing and approving billing invoices and expense reports
- Manage scheduling for 10-12 associates to ensure optimal producivity
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
2nd Assistant Director
Food City
05.2020 - 05.2021
- Encouraged professional growth and talent development in associates to increase performance in all areas
- Recruit, interview and hire individuals demonstrating passion, dedication and add value to the team
- Asses, optimize and elevate operations to target current and expected demands
- Develop and implement promotional strategies to drive business success and maintain budgetary guidelines
- Partner with department mangers to develop and implement merchandising plans to guarantee profitability on weekly basis
- Collaborate with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Enforce company procedures and protocols
- Report day-to-day store functions to supervisor
- Demonstrate great teamwork skills with staff members involved in production
- Monitor work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement
- Stepped in to assist on day to day basis in all store debarment such as meat, hot foods, bakery, produce, tortilleria, grocery departments with special projects promoting desire to learn new task while gaining additional responsibilities
- Carry out duties within fast-paced retail environment, providing organized stocking methods and plans
- Oversaw an average of 50-80 associates in store
- Maintain comprehensive compliance with work place and food safety standards to protect staff and customers. Making sure departments are following health department procedures 110%
Education
Associate of Arts - Core Course
Maricopa Community Colleges - Gateway Community College
Phoenix, AZHigh School Diploma -
Central High School, Phoenix, AZ, US
4525 N Central Ave05.2013
Skills
- Conducting Investigations
- CCTV Monitoring
- Complex Problem Solving
- Investigate Discrepancies
- Incident Reporting Documentation
- Cash Register Operations
- Wicklander Student (pending)
- Bilingual
- Adaptive Team Player
- Time Management
- Active Listening and Communication
- Customer Service
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Asset Protection Ops Coach
Wal-Mart Supercenter
07.2022 - Current
Grocery Manager
Los Altos Ranch Market
05.2021 - 07.2022
2nd Assistant Director
Food City
05.2020 - 05.2021
Associate of Arts - Core Course
Maricopa Community Colleges - Gateway Community College
High School Diploma -
Central High School, Phoenix, AZ, US
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