Eduardo Carrillo
Tumwater,WA
Summary
Dedicated Caseworker from the Washington State Governor's Office, adept in client assessment and records management. Excelled in streamlining case documentation, enhancing client access to resources, and fostering positive relationships. Skilled in Microsoft Office and interpersonal communication, significantly reduced client wait times, demonstrating a commitment to efficiency and compassionate client advocacy.
While I hope to be able to assist everyone I talk to, I also understand that we may not be able to help everyone. I try my hardest to educate constituents on what resources might be available to them, and set accurate expectations.
Overview
8
8
years of professional experience
Work History
Caseworker
Washington State Governor's Office
01.2019 - Current
- Monitored case progress for timely completion.
- Recorded case notes and performed follow-up documentation for constituents.
- Assisted individuals with disabilities in accessing necessary accommodations within the community.
- Streamlined case documentation processes, ensuring accurate and timely records.
- Assessed needs of each client and recommended appropriate services and resources.
- Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
- Ensured adherence to state regulations by maintaining proper documentation and meeting public record standards.
- Reduced client wait times for services with efficient case load management.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Developed strong partnerships with local organizations, and local governments, expanding available resources for clientele.
- Streamlined documentation processes, increasing efficiency in caseload management.
- Fostered positive relationships with clients, establishing trust and open communication channels.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Enhanced client access to community resources, connecting individuals with vital services to support their well-being.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Participated in professional development and training opportunities to enhance crisis management skills.
Voter Registration Team Member
WWU Office of Civic Engagement
08.2016 - 11.2016
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Enhanced student engagement by assisting in dynamic and interactive activities within the student government program.
- Assisted in getting as many people on campus registered to vote in time for local, statewide, and federal elections.
- Ensured voter registration forms were being filled correctly per the Secretary of State's guidance.
- Assisted students on campus who preferred to speak and write in Spanish.
- Assisted in setting up the voter registration tables on campus.
- Engaged civically and in a non-partisan manner with combative students who did not approve of our efforts to register voters.
- Conducted 'Class raps", by contacting professors and providing in-class presentations on the importance of voting
Education
Bachelor of Arts - Political Science
Western Washington University
Bellingham, WA01-2000
Skills
- Client Assessment skills
- Professional boundaries
- Client Advocacy
- Records Management
- Interpersonal and written communication
- Issue identification and resolution
- Client Engagement
- Highly effective communication
- Proficient in Microsoft office and Intranet Quorum (IQ)
Languages
Spanish
Native or Bilingual
Timeline
Caseworker
Washington State Governor's Office
01.2019 - Current
Voter Registration Team Member
WWU Office of Civic Engagement
08.2016 - 11.2016
Bachelor of Arts - Political Science
Western Washington University
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