Eduardo Chavez-Rangel
Marysville,CA
Summary
Dedicated assistant with excellent experience completing tasks. I maintain a professional appearance and demeanor and expertly complete assigned tasks with focus on quality and customer service. I am dependable and a quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
Work History
Optician
Reeve Woods Eye Center
09.2021 - Current
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Verified and updated patient records promptly to guarantee accurate prescription information.Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Prepared estimates for potential customers based on prescription needs and materials.
- Stayed current on industry advancements and emerging trends through continuous professional development opportunities, enhancing the overall quality of service provided to clients.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Case Management Assistant
Enloe Medical Center
06.2021 - 09.2021
- Maintained up-to-date and accurate contacts and progress note records.
- Attended regularly scheduled case management and staff meetings.
- Completed intakes and assessments on clients to determine needs and eligibility for services and public benefits.
- Maintained detailed case notes documenting each interaction with clients, ensuring a consistent approach across the care continuum.
- Worked with homeless, diverse and low-income populations to assist in coping with mental health, substance abuse and recovery issues.
- Provided compassionate assistance during challenging situations, helping patients navigate complex medical systems more easily.
- Collaborated with insurance providers to obtain authorizations for necessary treatments or procedures, minimizing financial burdens on patients.
- Facilitated outreach activities to build community awareness.
- Assisted in reducing hospital readmissions by effectively monitoring and following up on discharged patients'' progress.
- Participated in quality improvement initiatives, identifying areas for potential growth and implementing changes to enhance overall case management services.
- Participated in ongoing professional development opportunities to stay current on best practices in case management assistance.
- Coordinated community integration activities for clients, teaching life skills and independent living skills necessary for succeeding in permanent housing.
- Improved patient outcomes with thorough assessment, planning, and advocacy in the case management process.
- Enhanced patient care by efficiently coordinating case management processes and collaborating with healthcare professionals.
Medical Assistant
Enloe Medical Center
03.2018 - 07.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Taught patients about medications, procedures, and care plan instructions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Medical Assistant
Argyll Medical Center
11.2015 - 03.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Education
Associate of Science - Medical Office Administration
Butte College
Oroville, CA2021
Associate of Science - Social And Behavioral Science
Butte College
Oroville, CA2021
No Degree - Medical Assistant
Butte County ROP
Chico, CA2016
Skills
- Customer Service
- Optical Measurements
- Insurance Verification
- Computer Skills
- Insurance Billing
- Retail Sales
- Transaction Processing
- Order Preparation
- Product Upselling
- Attention to Detail
- Appointment Scheduling
- Administrative Functions
- Inventory Management
- Product and Service Recommendations
- MS Office
Languages
Spanish
Native or Bilingual
Timeline
Optician
Reeve Woods Eye Center
09.2021 - Current
Case Management Assistant
Enloe Medical Center
06.2021 - 09.2021
Medical Assistant
Enloe Medical Center
03.2018 - 07.2021
Medical Assistant
Argyll Medical Center
11.2015 - 03.2018
Associate of Science - Medical Office Administration
Butte College
Associate of Science - Social And Behavioral Science
Butte College
No Degree - Medical Assistant
Butte County ROP
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