Windows OS
Eduardo Crespo Razo
Food Service Supervisor
Buena Park,CA
Summary
Service-centric Restaurant Supervisor with 5 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards.
Overview
28
28
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Food Service Supervisor
Cedar Fair, L.P, Knott's Berry Farm
Buena Park, CA
11.2013 - Current
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Ordered new supplies and food to maintain service levels.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Established and managed team schedules and shift assignments.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
Janitor
Scorpion Building Maintenance
Los Alamitos, CA
01.2000 - 12.2013
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained floor cleaning and waxing equipment.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Kept building spaces premises clean inside and outside.
- Reported vandalism or other damage to property to supervisor.
- Checked in and stocked inventory throughout facility.
Restaurant Server
Hof's Hut
Anaheim, CA
01.2005 - 12.2009
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Stayed up-to-date on menu changes to help customers make food choices.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification for minimum age for sale of alcoholic beverages.
Education
High School Diploma -
North Orange County Community College
Anaheim, CA 08.2012 - 06.2013
Skills
Kitchen staff coordination
Hiring standards
Inventory management
Employee training
Schedule Management
Equipment Maintenance
Budgeting
Inventory controls
Production records
Deadline and scheduling management
Operational efficiency
Inventory management procedures
Microsoft Expertise
Google Product Expertise
Warehouse asset oversight
Training and Development
Decision-Making
Operations management
Training and mentoring
PPE Compliance
Google Workspace
Strategic planning
Inventory oversight
Software
Chrome OS
Android OS
PlayStation System Software
Certification
ServSafe Certified
Interests
Wood Burning / Carving
Traveling
Online Streaming / Gaming
Valued Time with Family
Timeline
ServSafe Certified
06-2022
Alcohol Serving and Safety Certified
06-2022
Food Service Supervisor
Cedar Fair, L.P, Knott's Berry Farm
11.2013 - Current
High School Diploma -
North Orange County Community College
08.2012 - 06.2013
Restaurant Server
Hof's Hut
01.2005 - 12.2009
Janitor
Scorpion Building Maintenance
01.2000 - 12.2013