Eduardo Cruz-Lopez
Los Angeles,CA
Summary
Motivated Car Wash Detailer highly experienced in cleaning vehicles by hand and using various types of cleaning equipment and solutions. Reliable and efficient with couple of months of experience in detailing vehicles in accordance to customer's specific instructions. Committed to providing fast, personalized and sufficient service to all customers. Self-directed individual comfortable multitasking in challenging situations and meeting all deadlines.
Committed Busser/Food Runner with experience serving hot, delicious food while maintaining friendly atmosphere. Supported multiple FOH duties for optimal service to every guest. Ran food, seated customers and discussed menu options. Kept dining area clean with proactive attention to departing guests, empty plates and spills.
Overview
4
4
years of professional experience
Work History
Server Assistant
JW Marriott Los Angeles L.A. LIVE
Los Angeles, CA
01.2024 - Current
- Greeted guests and answered any questions they had about the menu.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Organized menus, silverware, and condiments at each table prior to seating guests.
- Checked in with customers throughout their meal to ensure satisfaction.
- Restocked bar items such as napkins, straws, cups and glassware as necessary.
- Maintained cleanliness of dining area by wiping down tables after each seating.
- Followed health code standards while handling food and beverage items.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Ensured that all utensils were sanitized properly before use.
- Prepared coffee and tea according to customers' orders using proper brewing techniques.
- Inspected restaurant equipment regularly for maintenance issues or malfunctions.
- Demonstrated ability to multi-task by performing additional duties as assigned.
- Carried food orders to specific restaurant tables and served guests.
Server/ Busser /Food Runner
Soho Warehouse
Los Angeles, California
06.2021 - 07.2023
- Observed tables to tend to guest needs and identify customer service opportunities.
- Assisted servers to optimize guest dining experience.
- Memorized dining room floor plans and understood seat number system.
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
- Responded quickly to customer concerns and escalated major issues to management.
- Relayed orders and special requests to cooks.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Offered insight into menu items to answer customer questions.
- Completed final preparations of dishes and quickly delivered items to customers.
- Monitored inventory to provide needed supplies to servers and bartenders.
- Double-checked meals placed in window against customer tickets for accuracy.
- Maintained table settings by removing courses, replacing utensils and refilling beverages.
- Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
- Built and maintained relationships with regular customers by learning and remembering preferences.
- Stocked service supply areas with tableware, garnishes and prepared food.
- Transferred supplies and ingredients between storage and kitchen areas by hand or cart.
- Prepared checks to itemize and total meal costs and sales taxes.
- Effectively multitasked within fast-paced environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Supported serving staff in delivering accurate and well-presented food orders.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Stocked service stations with ice, napkins and straws.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
Sales Associate
Nordstrom
Los Angeles, CA
03.2021 - 06.2023
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Used technology resources to assist customers in locating and selecting items.
- Collected payments and provided accurate change.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
Car Wash Detailer
Crown Car Wash
Los Angeles, CA
08.2020 - 11.2020
- Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to the interior of the vehicle.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Inspected parts, equipment and vehicles for cleanliness, damage and compliance with applicable standards and regulations.
- Cleaned cars both externally and internally by hand or by use of automated equipment.
- Managed order processing and inventory logging to achieve an efficient and functioning workplace.
- Waxed exterior of vehicles and removed it with soft cloth, buffing to brilliant shine.
- Vacuumed car interiors to remove any dirt and debris.
- Inspected vehicles prior to service and immediately afterwards to make sure there was no damage.
- Scrubbed, scraped and sprayed machine parts, equipment and vehicles using scrapers, brushes, cloths, cleaners, disinfectants, vacuums and hoses.
Education
High School Diploma -
Camino Nuevo Charter High School
06.2020
Business
Santa Monica College
Skills
- Team Building
- Active Listening
- Work Ethic
- Leadership
- Team management
- Working collaboratively
- Mentoring and coaching
- Hand tools
- Fluent in English and Spanish
- People Skills
- Friendly, and positive attitude
- Public Speaking
- Community Service
- Interior vacuuming
- Detailing equipment
- Special purpose cleaners
- Spot and stain removal
- Window and windshield cleaning
- Exterior washes
- Beverage Preparation
- Time Management
- Order Management
- Opening and Closing Procedures
- Ticket Time Monitoring
- POS Systems
- Effective Multitasking
- Customer Service
- Cleaning and Sanitizing
- Bussing Tables
- Food Delivery
- Food Service
- Employee Training
- Work Coordination
- Conflict Resolution
- Customer Satisfaction Promotion
- Relationship Building
- Clear Communication
- Table Bussing
- Ice restocking
- Garnish preparation
Timeline
Server Assistant
JW Marriott Los Angeles L.A. LIVE
01.2024 - Current
Server/ Busser /Food Runner
Soho Warehouse
06.2021 - 07.2023
Sales Associate
Nordstrom
03.2021 - 06.2023
Car Wash Detailer
Crown Car Wash
08.2020 - 11.2020
High School Diploma -
Camino Nuevo Charter High School
Business
Santa Monica College
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