Eduardo De La Garza
San Antonio,Texas
Overview
7
7
years of professional experience
Work History
Human Services Case Manager
Cherokee Federal (BEI Institute)
09.2023 - Current
- Improved client outcomes by conducting thorough assessments and developing comprehensive case plans by handling over 10 English classes.
- Streamlined case management processes, increasing efficiency and allowing for more personalized attention to clients.
- Coordinated classes for clients, ensuring timely access to necessary support and assistance.
- Maintained detailed client records, ensuring accurate documentation of progress and compliance with program requirements.
- Empowered clients to achieve self-sufficiency by providing guidance on goal setting and skill development.
- Administrated and managed English classes for Refugee Clients, Prepared documents for review and completion by service applicants and supported completion of classes.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested while utilizing complex client management systems, both digital and manual and maintained sensitive information.
Case Manager
Chenega
06.2021 - 05.2023
- Coordinated case management and family reunification services for children.
- Initiated and Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources and maintaining direct contact with each child and child’s family while child is in ORR care in order to efficiently advance reunification of families.
- Enhanced communication between children and their family through consistent follow-ups and progress updates.
- Facilitated timely release or discharge of children to identified family members or authorized caregiver/custodian and documented provision of services in each child’s case file.
- Supported family members or other sponsors to assist them with understanding processes and child’s needs.
- Conducted and documented ORR unaccompanied child (UC) assessments in accordance with ORR policies and procedures.
Childcare Shift Supervisor
Sosi (Emergency Shelter, Freeman Coliseum)
03.2021 - 05.2021
- Working with ORR- Organization Office of Refugee resettlement, HHS- Health and Human Services, Red Cross and other government organization.
- Work with Asylum seekers and make sure everything they need is provided in a effective and timely manner.
- Oversaw implementation of procedures, goals and objectives within operations while enhancing team productivity by implementing efficient shift scheduling and task delegation.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Engage with unaccompanied children (UC) to participate in recreational and leisure activitiesand to promote social interactions and reduce loneliness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful
encounters. while engaging with specific needs and provided most appropriate level of services for UC well-being. - Assisted UC with daily living needs to maintain self-esteem and general wellness and kept accurate and detailed records of personnel progress and productivity.
Operation Manager Assistant
Freeman Coliseum
06.2019 - 02.2021
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Mitigated business risks by working closely with staff members and assessing performance.
Volunteer
Patrick Henry Refugee Center
07.2017 - 12.2017
- Structured lesson plans and taught basic math and writing to refugee children age 3-17 in Heidelberg Germany
- Participation and support for “kids at play” program as well as budgeted assets properly to leave following semester excess starting capital.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Enhanced community engagement by organizing and leading outreach events.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Implemented data-driven decision-making processes to optimize resource allocation in service delivery efforts.
- Mentored new volunteers, fostering supportive and inclusive team environment for Refugees
Education
Master’s in Business Administration in Finance -
University of The Incarnate Word
San Antonio, TX01.2021
Degree in Business Administration -
University of The Incarnate Word
San Antonio, TX05.2018
International Business study abroad experience - International Business
European Study Center
Heidelberg, Germany08.2017
Skills
- Project management
- Strategic planning and administrative support
- Bilingual (Spanish and English)
- Proficient in all Microsoft Office programs
- Strong verbal and communication skills
- Community Outreach
- Care Coordination
- Data management
- Organizational skills
- Leadership Etiquette
- Organizational skills
Timeline
Human Services Case Manager
Cherokee Federal (BEI Institute)
09.2023 - Current
Case Manager
Chenega
06.2021 - 05.2023
Childcare Shift Supervisor
Sosi (Emergency Shelter, Freeman Coliseum)
03.2021 - 05.2021
Operation Manager Assistant
Freeman Coliseum
06.2019 - 02.2021
Volunteer
Patrick Henry Refugee Center
07.2017 - 12.2017
Master’s in Business Administration in Finance -
University of The Incarnate Word
Degree in Business Administration -
University of The Incarnate Word
International Business study abroad experience - International Business
European Study Center
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