Summary
Overview
Work History
Education
Skills
Timeline
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Eduardo Diaz

Lake Station,IN

Summary

Detail-oriented Porter with 6 years of experience in related roles. Industrious and dedicated with proven success executing maintenance tasks while cultivating workplace safety.

Overview

10
10
years of professional experience

Work History

Building Porter

ABM Industries
11.2022 - 08.2023
  • Enhanced building cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
  • Contributed to a positive living environment through diligent upkeep of common areas, landscaping, and amenities.
  • Streamlined waste management process by timely collection, sorting, and disposal of trash and recycling materials.
  • Aided property manager in conducting routine inspections, identifying potential hazards or issues requiring attention.
  • Promoted energy efficiency within the building by regularly checking lighting systems for proper function and replacing bulbs as needed.
  • Supported building management team in maintaining compliance with local regulations regarding occupancy standards and fire safety procedures.
  • Worked closely with fellow porters to prioritize tasks effectively so as not to disrupt daily operations.
  • Reduced maintenance costs by proactively identifying small repair issues before escalated into larger problems.
  • Maintained exterior curbside appeal for improved first impressions on prospective tenants.
  • Completed sweeping, mopping, and window-cleaning.
  • Cleaned and organized building areas as required.
  • Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Supervised supplies in inventory and submitted reorder requests.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Maintained floor cleaning and waxing equipment.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Operated buffers and burnishers to clean and polish floors.

Housekeeper Supervisor

ABM Industries
06.2019 - 08.2022
    • Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
    • Streamlined housekeeping processes for increased efficiency, ensuring timely completion of tasks.
    • Improved team productivity with effective delegation and clear communication of expectations to staff members.
    • Mentored new employees, providing comprehensive training on housekeeping procedures and policies.
    • Reduced guest complaints through proactive identification and resolution of potential issues within the facilities.
    • Managed inventory levels, ensuring adequate supplies were available for daily operations without excess waste or shortage.
    • Assisted in budget development, monitoring expenses to maximize cost-effectiveness while maintaining quality standards.
    • Collaborated with other departments to ensure seamless guest experiences throughout their stay at the property.
    • Evaluated employee performance, providing constructive feedback for continuous improvement in service delivery.
    • Supported management in implementing strategic initiatives aimed at enhancing overall operational effectiveness within the department.
    • Developed customized cleaning schedules based on occupancy levels, allowing for efficient allocation of resources during peak periods.
    • Promoted a positive work culture within the team through open communication channels, recognition programs, and team-building activities.
    • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
    • Managed staff of 8 housekeepers.
    • Evaluated employee performance and recommended promotions, transfers and dismissals.
    • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
    • Established and enforced safety protocols and guidelines for staff.
    • Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
    • Implemented daily, weekly and monthly cleaning routines for staff to follow.
    • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.

Housekeeper

ABM Industries
08.2017 - 05.2019
    • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
    • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
    • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
    • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
    • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
    • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
    • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Office Clerk

Departamento De Hacienda De Puerto Rico
03.2013 - 06.2017
  • Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
  • Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
  • Maintained an organized and clean office environment to boost staff productivity and overall morale.
  • Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
  • Facilitated smoother workflow transitions between departments through effective interoffice communication and organized handover processes.

Education

High School Diploma -

Margarita Janer Palacios
Guaynabo, Puerto Rico
05.2002

Skills

  • Cleaning expertise
  • Customer service focus
  • Window washing
  • Carpet cleaning
  • Inventory management
  • Carpet Steaming and Shampooing
  • Floor Polishing and Buffing
  • Sweeping and Mopping
  • Trash Collection

Timeline

Building Porter

ABM Industries
11.2022 - 08.2023

Housekeeper Supervisor

ABM Industries
06.2019 - 08.2022

Housekeeper

ABM Industries
08.2017 - 05.2019

Office Clerk

Departamento De Hacienda De Puerto Rico
03.2013 - 06.2017

High School Diploma -

Margarita Janer Palacios

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Eduardo Diaz