Eduardo Diaz Guzman
Portland,OR
Summary
A dedicated professional with 20 years of experience in the insurance industry, specializing in management, sales, and customer relationships. Known for a strong attention to detail, I have developed a deep understanding of client needs. With an extensive background working with bilingual customers and community outreach.
Overview
18
18
years of professional experience
Work History
Installer
Ecumenical Ministries Of Oregon
Portland, OR
06.2023 - Current
- Enhanced customer satisfaction by providing timely and accurate installations.
- Responsible for inventory of AC units equipments and coordinating with Public Health coordinator to schedule warehouse pickups.
- Coordinate and communicate with public health coordinator at the end of each installation day and for any equipment needs.
- Communicate with bi-lingual Spanish recipients. Assist Public Health Coordinator with scheduling Spanish speaking recipients.
- Deliver and install the AC equipments in recipients home.
Insurance Agent
American Family Insurance
Portland, OR
11.2006 - 12.2019
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
Education
Associate of Arts - Economics
Havana University
Havana06-1993
Skills
- Following safety practices
- Troubleshooting and testing
- Worksite preparation
- Troubleshooting
- Microsoft Office
Languages
Spanish
Native or Bilingual
Timeline
Installer
Ecumenical Ministries Of Oregon
06.2023 - Current
Insurance Agent
American Family Insurance
11.2006 - 12.2019
Associate of Arts - Economics
Havana University
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