Eduardo Enciso-Torres
San Diego
Summary
Dynamic hospitality professional with extensive experience in a variety of environments, excelling in customer service and event management. Proven ability to enhance guest relations and streamline operations, ensuring compliance with food safety standards. Skilled in multi-tasking and problem-solving, consistently delivering exceptional experiences in high-pressure environments. Effective at handling a large number of guests in challenging settings. Looking to bring vast customer service expertise to a challenging role with the opportunity for career growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Catering Server
SDSU
San Diego
08.2025 - Current
- Catering and banquets server at Snapdragon Stadium
- Serving at sports events, concerts, special events, etc.
- Collaborated with team members to ensure smooth event operations.
- Followed safety and sanitation guidelines in food handling practices.
- Cleaned up after events, including washing dishes and utensils used during meal service.
- Set up and tore down all catering services in banquet halls and at customer locations.
- Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
- Set up tables with appropriate linens and silverware prior to each event.
- Performed pre-event setup activities such as arranging chairs or tables in designated areas.
- Communicated effectively with co-workers to ensure smooth operation during events.
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
- Collaborated with other staff members on duties assigned for each catered event.
Hospitality Supervisor
Space Needle and Chihuly Garden and Glass
Seattle
05.2023 - 08.2025
- Ensure guests receive outstanding service by modeling hospitality and upholding the company standard, being a brand ambassador of both properties with the freedom to shift across both properties as needed, addressing guest concerns promptly, as well as going above and beyond to transform guests' moments by whatever means necessary, and serve as a hospitality communication center on-site, work with special requests, and have the capability and knowledge to give tours of both properties, upholding and setting guidelines for brand standards, and ensuring team members do the same.
- Coordinate with various departments to streamline and support on site operations, such as Food and Beverage, Admissions, Operations, and Attractions.
- Support special events and VIP functions, ensuring seamless execution and high levels of guest satisfaction.
- Supervise daily operations for a high-traffic hospitality environment, ensuring exceptional guest experiences at both the Space Needle and Chihuly Garden and Glass.
- Utilize guest feedback to identify areas for improvement, implementing strategic initiatives that enhance guest satisfaction and operational efficiency.
- Handle guest inquiries and complaints with a proactive and solutions-oriented approach, maintaining a positive and professional demeanor under pressure in a high-traffic environment, receiving up to 15,000 guests per day across both properties in peak season.
- Trained staff on customer service standards and operational procedures.
Catering Server
D Squared Hospitality
Seattle
09.2023 - 12.2024
- Provided exceptional customer service in fast-paced dining environment.
- Managed table assignments to optimize guest experience and service flow.
- Collaborated with kitchen staff to ensure timely food delivery and quality presentation.
- Assisted in setting up and breaking down special events for guests efficiently.
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted with the setup and takedown of event spaces.
- Assisted in the scullery when needed.
- Assisted with the transfer of food from event kitchens to the venue, and the setup of food.
- Set up and tore down all catering services in banquet halls and at customer locations.
- Cleaned up after events, including washing dishes and utensils used during meal service.
Financial Service Representative
Pacific Western Bank
San Diego
09.2021 - 05.2023
- Open and close new accounts as well as manage big customers and their requests.
- Supersede and maintain accounts up to date.
- Assist customers over the phone or email as required.
- Advised clients on financial products and services tailored to individual needs.
- Collaborated with team members to ensure compliance with banking regulations.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Used various office machines to scan, fax and print financial documents.
Teller
Pacific Western Bank
San Diego
04.2019 - 09.2021
- Ring customers and assist in cashing checks, making deposits, ordering checks and assisting in new accounts forms and audits.
- Have the responsibility of daily reports and filing and shredding appropriate documents as needed.
- Experience in wires and invoices, as well as encouraging customers to open new accounts.
- Maintained cash drawer integrity and balanced daily transactions.
- Processed customer transactions with accuracy and efficiency.
- Provided exceptional customer service to enhance client relationships.
- Assisted customers with account inquiries and product information.
- Promoted bank services to meet customer financial needs.
- Collaborated with team members to ensure effective branch operations.
- Educated clients on digital banking tools and resources.
- Resolved customer issues promptly, ensuring a positive experience.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained confidentiality of all customer records and information according to company policies.
- Delivered exceptional service to customers in person or over telephone.
Cash Wrap Supervisor
Adidas
San Diego
10.2017 - 04.2019
- Manage the till and ring up customers during peak sales periods.
- Supervise fellow employees' returns and exchanges.
- Make sure fellow employees are performing their basic duties, and assist when possible.
- Maintain the cash wrap area clean, and organized.
- Manage 'mismates' and stolen product.
- Count the deposit and submit the change order/cash at the end of the day.
- Ensure excellent customer service in a fast-paced environment.
- Trained new staff on cash handling procedures and customer service standards.
- Collaborated with management to maintain store presentation and organization.
- Addressed customer inquiries and resolved issues efficiently at the cash wrap.
- Conducted regular audits of cash registers to ensure compliance with policies.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Inspected cashier stations to ensure they were properly stocked with necessary items.
- Coached team members on how to effectively handle difficult situations with customers.
- Implemented loss prevention measures such as monitoring suspicious activity at the registers.
- Processed refunds according to store policy while providing excellent customer service.
- Maintained accurate records of sales, returns, exchanges, discounts, and voids throughout shift hours.
Supervisor
Le Parfait Paris
San Diego
10.2016 - 10.2017
- Manage the till, and count money at the opening and end of the day.
- Manage the coffee machine accordingly.
- Set up/take down the shop at the beginning and end of the day.
- Manage 11 tables, along with one fellow waiter.
- Take orders, make coffee, and prepare drinks as required.
- Cover breaks (fill in for barista, waiter, and cook as break is taken).
- Provide excellent customer service in a fast-paced environment.
- Ensured compliance with health regulations and food safety standards in production areas.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Education
Some College (No Degree) - Hospitality
Bonita Vista High School
San Diego, CASkills
- Customer service experience
- Coffee experience, barista
- Event setup and breakdown
- Table setting expertise
- Food safety compliance
- Client relationship management
- Problem solving
- Effective communication
- Customer service orientation
- Multi-tasking ability
- Guest relations
- Table bussing
Additional Information
- Spanish
- English
Personal Information
Authorized To Work: US
Certification
- Food Handler's Certification
- RBS
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Catering Server
SDSU
08.2025 - Current
Catering Server
D Squared Hospitality
09.2023 - 12.2024
Hospitality Supervisor
Space Needle and Chihuly Garden and Glass
05.2023 - 08.2025
Financial Service Representative
Pacific Western Bank
09.2021 - 05.2023
Teller
Pacific Western Bank
04.2019 - 09.2021
Cash Wrap Supervisor
Adidas
10.2017 - 04.2019
Supervisor
Le Parfait Paris
10.2016 - 10.2017
Some College (No Degree) - Hospitality
Bonita Vista High School
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