Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Eduardo Figueroa Auza

San Diego,CA

Summary

Experienced leader in sales analysis and employee coaching with a strong background at CVS Pharmacy. Skilled in optimizing store operations and inventory control, leading to notable improvements in employee engagement and customer satisfaction. Proficient in mentoring teams to exceed sales targets through innovative merchandising strategies and successful recruitment efforts. Pharmacy professional with focus on accuracy and patient care. Adept at medication preparation and inventory management, contributing to efficient pharmacy operations. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
08.2022 - 01.2025
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.

Store Manager

CVS Pharmacy
06.2020 - 01.2025
  • Analyzed customer levels and planned resources according to needs
  • Oversaw receipt of stock orders, maintaining stable inventory levels
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Varsity Football Coach

Clairemont High School
08.2015 - 10.2021
  • Collaborated with school administration to secure necessary resources for team success, including funding, facilities, and equipment.
  • Facilitated productive film review sessions to analyze past performances and identify opportunities for improvement moving forward in future games.
  • Coordinated with athletic trainers to develop injury prevention plans, ensuring optimum player health throughout the season.
  • Managed game-day operations, ensuring smooth functioning of logistics and coordination between players, coaches, and referees.
  • Evaluated player performance through regular assessments, identifying areas for improvement and implementing targeted interventions.
  • Established strong team culture and values to promote teamwork, discipline and sportsmanship.
  • Instilled discipline and principles of good sportsmanship in players.

Store Manager in Training

CVS Pharmacy
02.2020 - 06.2020
  • Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
  • Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
  • Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
  • Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
  • Developed strong customer relationships through attentive service and proactive resolution of concerns, resulting in increased customer satisfaction.
  • Enhanced staff productivity by providing thorough training, clear expectations, and consistent performance feedback.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.

Operations Manager

CVS Pharmacy
10.2019 - 02.2020
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Trained and guided team members to maintain high productivity and performance metrics.

Shift Supervisor

CVS Pharmacy
06.2018 - 10.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.

Education

San Diego Mesa College
San Diego, CA

CSU Channel Islands
Camarillo, CA

High School Diploma -

Clairemont High School
San Diego, CA

Skills

  • Sales analysis
  • Coaching and mentoring
  • Employee Engagement
  • Merchandising strategies
  • Strong leadership
  • Employee scheduling
  • Inventory control
  • Store operations

Certification

California Board of Pharmacy, Pharmacy Technician

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Pharmacy Technician

CVS Pharmacy
08.2022 - 01.2025

Store Manager

CVS Pharmacy
06.2020 - 01.2025

Store Manager in Training

CVS Pharmacy
02.2020 - 06.2020

Operations Manager

CVS Pharmacy
10.2019 - 02.2020

Shift Supervisor

CVS Pharmacy
06.2018 - 10.2019

Varsity Football Coach

Clairemont High School
08.2015 - 10.2021

San Diego Mesa College

CSU Channel Islands

High School Diploma -

Clairemont High School

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Eduardo Figueroa Auza