Eduardo Flores
Grand Junction,CO
Summary
To obtain a position fully utilizing my work experience, skills, and education in a challenging work environment. Customer-oriented Parts Manager with over 7 years of experience in business operations and sales support to meet customer demands. Adaptive transportation and distribution professional with expertise in customer service, inventory control, cost savings and staff management. Resourceful leader with solid background in Subaru, ETKA (Audi-VW) parts management. Along with O"reilly Parts System.
Overview
13
13
years of professional experience
Work History
Assistant Parts Manager
O'Reilly Auto Parts
Grand Junction, CO
08.2022 - Current
- Organized daily workflow of staff members in the Parts Department.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing [Task].
- Performed scheduled inventory audits per to verify accuracy and product availability.
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
- Trained new employees on proper ordering procedures and customer service techniques.
- Maintained cleanliness and organization of the Parts Department storage areas.
Mover
Mesa Moving & Storage
Grand Junction, CO
06.2020 - 07.2022
- Walked through customer sites with checklists to verify job completion.
- Palletized boxes to increase movement and shipment efficiency.
- Secured items in truck by strapping over protective padding.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Followed customer instructions about placement of items and special considerations for handling.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
Parts Manager
Grand Junction Volkswagen
Grand Junction, CO
01.2019 - 02.2020
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
- Ensured accuracy in order processing and invoicing procedures.
Service Advisor
Grand Junction Subaru
Grand Junction, CO
04.2018 - 01.2019
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
Assistant Store Manager
O'reilly Auto Parts
El Paso, TX
08.2016 - 04.2018
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
Line Technician
Delfingen USA
El Paso, TX
01.2015 - 07.2015
- Assisted in the installation, repair, and troubleshooting of automated systems.
- Worked closely with Quality Control personnel to resolve any issues found during inspections.
- Completed both major and minor repairs on equipment and performed product changeovers.
- Performed daily maintenance on production line equipment, including cleaning and lubrication of parts.
Receiving/Stock Associate
Lowes Home Improvement
El Paso, TX
04.2013 - 04.2014
- Providing high quality customer service and sales assistance
- Stocking and unloading merchandise of all departments, inventory control, display management and pricing
- Performed duties as a back-up cashier and paint counter associate
- Processed cash, checks, and credit card transactions
- Conducted facility maintenance
- Forklift Operator
Store/Replenishment Associate
Michael’s
El Paso, TX
10.2012 - 01.2013
- Providing high quality customer service and sales assistance
- Stocking and unloading merchandise of all departments, inventory control, display management and pricing
- Performed duties as a back-up cashier and conducted facility maintenance.
Data Collector
RAM (Research, Analysis and Maintenance)
El Paso, TX
03.2012 - 06.2012
- Conducted Data Entry-Collection for various military systems and equipment
- Provided military Tech-Aid for systems and equipment while out in the field
- Assisted with Personnel Transport and troubleshooting.
Reclamation/Storm Water
R.J. Taylor Welding and Construction
Rifle, CO
05.2011 - 09.2011
- General operator for various heavy equipment such as bobcat, backhoe, tractor and diesel trucks
- General labor duties to include surveying
- Welders, mechanics and rig helper.
Maintenance/Labor Hand
Crescent Services LLC.
Elk City, OK
01.2011 - 05.2011
- Fuel truck operator and generator mechanic
- General operator for various heavy equipment such as bobcat, backhoe, tractor and diesel trucks
- Computer technical duties and welders helper.
Sales Representative
Target Corporation
El Paso, TX
11.2010 - 01.2011
- Receiving, merchandising, stocking, inventory control, pricing, and setting up displays
- Performed duties as a back-up cashier
- Processed cash, checks, and credit card transactions
- Provided high quality customer service and sales assistance.
Education
G.E.D. -
05.2014
University of Texas at El Paso - Chemistry
05.2014
Skills
- Customer Service
- Customer Relations
- POS Systems Operations
- Returns Processing
- Inventory Management
- Forklift Operation
- Ordering Parts
- Coordinating Paperwork
- Operations Management
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Assistant Parts Manager
O'Reilly Auto Parts
08.2022 - Current
Mover
Mesa Moving & Storage
06.2020 - 07.2022
Parts Manager
Grand Junction Volkswagen
01.2019 - 02.2020
Service Advisor
Grand Junction Subaru
04.2018 - 01.2019
Assistant Store Manager
O'reilly Auto Parts
08.2016 - 04.2018
Line Technician
Delfingen USA
01.2015 - 07.2015
Receiving/Stock Associate
Lowes Home Improvement
04.2013 - 04.2014
Store/Replenishment Associate
Michael’s
10.2012 - 01.2013
Data Collector
RAM (Research, Analysis and Maintenance)
03.2012 - 06.2012
Reclamation/Storm Water
R.J. Taylor Welding and Construction
05.2011 - 09.2011
Maintenance/Labor Hand
Crescent Services LLC.
01.2011 - 05.2011
Sales Representative
Target Corporation
11.2010 - 01.2011
G.E.D. -
University of Texas at El Paso - Chemistry
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