Eduardo Flores
La Grange,TX
Summary
Adept at fostering customer loyalty and exceeding sales targets, I honed my skills in customer service excellence and problem-solving at Alpha One Ford. My background showcases a strong work ethic, reliability, and the ability to multitask effectively across diverse roles, significantly enhancing team performance and customer satisfaction.
Overview
2025
2025
years of professional experience
Work History
Service Advisor
Alpha One Ford
07.2023 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Cashier Team Lead
Texas One Stop Of La Grange
05.2020 - 07.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Help customers with clothing and shoe sales.
- Assisted owner in bulk company uniform clothing and shoe sales.
- Assisted with clothing, shoe, bakery and food orders
- Checked in product delivery to ensure invoices matched after check ins.
Front of House Server
Wine Haus
09.2016 - 03.2020
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
- Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
- Addressed customer concerns swiftly and professionally, resolving issues and ensuring repeat patronage.
- Displayed excellent interpersonal skills when interacting with diverse clientele on a daily basis.
- Assisted in training new Front of House Servers, fostering teamwork and improving overall service quality.
- Skillfully balanced multiple tasks during high-volume shifts, maintaining composure under pressure.
- Temporarily was Head Cook at the same time as maintaining Front of House duites.
Cashier
Happy Eatery
03.2015 - 09.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Subway Sandwich Artist
Subway
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
Certified Nursing Assistant
Monument Hill Nursing Home
- 09.2001
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Certificate Medication Aide - Certified Medication Aide
Victoria College
Victoria07-2012
High School Diploma -
Flatonia ISD
Flatonia05-2008
Skills
- Customer service
- Team leadership
- Food presentation
- Work ethic and integrity
- Cleaning and organization
- Patient care
- Memory retention
- Patience and empathy
- Computer skills
- Problem-solving
- Food preparation
- HIPAA compliance
- Multitasking and organization
- Cash handling
- Flexibility
- Time management skills
- Reliable team player
- Vehicle assessment
- Positive attitude
- Social perceptiveness
- Customer service excellence
- Effective multi-tasking
- Direct patient care
- Strong work ethic
- Punctual and reliable
- Reliability and punctuality
- Multitasking and prioritizing
Timeline
Service Advisor
Alpha One Ford
07.2023 - Current
Cashier Team Lead
Texas One Stop Of La Grange
05.2020 - 07.2023
Front of House Server
Wine Haus
09.2016 - 03.2020
Cashier
Happy Eatery
03.2015 - 09.2016
Subway Sandwich Artist
Subway
Certified Nursing Assistant
Monument Hill Nursing Home
- 09.2001
Certificate Medication Aide - Certified Medication Aide
Victoria College
High School Diploma -
Flatonia ISD
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