Summary
Overview
Work History
Education
Skills
Certification
Organizational Membership
Languages
Timeline
Generic

Eduardo Fuentes

Silver Spring,MD

Summary

With over 25 years of relevant professional experience in management, successfully managed personnel and inventory and developed strong management skills. Expertise in enhancing staff performance to create business opportunities by improving effectiveness and efficiency in a customer service environment—Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. I bring outstanding problem-solving abilities paired with in-depth knowledge of policies and procedures and polished in evaluating employee performance and overseeing key projects.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Building and Grounds Maintenance Manager

Montgomery College
Silver Spring, Maryland
08.2008 - Current
  • As the person in charge, my role is to ensure the efficient management, maintenance, and operation of all buildings and grounds at Montgomery College's Takoma Park/Silver Spring Campus.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Enhanced team member performance through strategic and tactical approaches, motivational coaching, and training.
  • Ensured compliance with all applicable laws, regulations, and industry standards.
  • Resolved conflicts between employees by guiding company policies and procedures.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures, and controls.
  • I lead a team of 43 full-time employees, including four supervisors and six lead workers.
  • The Building and Grounds fleet comprises four vehicles, seven RTV carts, two ventracs, and one skid steer.
  • I oversee various services such as facility maintenance, custodial services, pest management, capital maintenance, recycling, waste management, event services, and grounds maintenance.
  • I am the primary point of contact for essential building constituents, including student affairs, faculty administrators, deans, and students.
  • As a manager, I make decisions about promotion, termination, evaluation, and hiring.
  • I have created a long-term plan for the Building Service and Grounds Department site, as well as work schedules, work assignments, and inspections.
  • I recommend and implement appropriate methods and procedures to enhance the overall effectiveness of the Building and Grounds operation.
  • I collect information for budgets, estimates, special projects, and equipment and monitor the fleet equipment and services funds.
  • Additionally, I maintain safety, environmental, and landscape records programs.
  • I conduct preventative maintenance and repairs on all building and ground equipment.
  • I coordinate with the Urban Forest Manager of the City of Takoma Park, Maryland State, and Montgomery County officials to ensure compliance with relevant ordinances and laws.

Owner/Senior Field Manager

Fuentes Landscaping
Silver Spring
01.2004 - 01.2010
  • Fuentes Landscaping was affiliated with Landscape Contractors Association MD-DC-VA and Maryland Nursery and Landscape Association, which were proud members.
  • Fuentes Landscaping had 52 full-service contracts.
  • As Senior Field Manager, responsibilities included managing and supervising crew members, which involved making decisions related to hiring, performance evaluation, and termination.
  • Proactively resolved issues with crew members or customers and always represented Fuentes Landscaping as a responsible steward.
  • Oversaw staff hiring, initiated new training, and scheduled processes to streamline operations.
  • Maintained regular communication with clients, providing excellent customer service and presenting ideas to increase revenue.
  • Supervised workers' performance to improve productivity, efficiency, and cost savings.
  • Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Set pricing structures according to market analytics and emerging trends.
  • Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.

Store Manager

Linen’s N Things
Washington DC
01.2002 - 01.2004
  • Successfully managed a profitable, clean, customer-oriented, and safe retail store.
  • Responsibilities included ensuring prompt and courteous service to all customers and staff and overseeing daily store operations, such as ordering merchandise and confirming sets according to merchandising plan-o-grams.
  • Supervised daily banking activities, adhered to cash management policies, and reviewed reports daily and weekly.
  • Analyzed profit and loss and other financial reports to identify sales and expense control opportunities, provided leadership and development opportunities for store-level associates, coached and counseled employees, and facilitated recruitment and training functions for store-level associates.
  • Emphasized staff training to help associates develop their potential and effectiveness to maintain a well-disciplined and well-adjusted workforce.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw inventory management through cycle counts, audits, and shrinkage control.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.

Territory Manager

Sheds USA
Baltimore
01.2001 - 01.2002
  • Responsible for managing major retail accounts.
  • Traveled extensively to inspect each store within assigned territory.
  • Worked on building solid relationships with key individuals within distribution locations and provided product knowledge training to sales associates and managers.
  • Oversaw all associates' recruitment, preparation, and succession planning.
  • Reviewed profit and loss and other financial reports to identify sales and expense control opportunities.
  • Developed solid connections with customers to promote products.
  • Devised territory sales plan to exceed revenue and market penetration goals.
  • Analyzed district sales and trends to achieve sales increases and maximize profits.
  • Worked closely with existing accounts to grow market share.

Assistant Store Manager

The Home Depot
Aspen Hill
01.1996 - 01.2001
  • The main objective was to ensure a safe, profitable, clean, and customer-friendly store.
  • Responsible for providing prompt and courteous customer service, overseeing daily store activities, ordering merchandise, supervising banking activities, and complying with cash management policies.
  • Analyzed financial reports to identify sales and expense control opportunities, provided leadership and development opportunities to store-level associates, and managed recruitment, hiring, training, and termination functions.
  • Delegated projects and responsibilities to two or more Department Managers, conducted employee reviews and appraisals on time, reviewed and reconciled daily, weekly, and monthly reports, and implemented company-required programs.
  • Led by example to promote positive employee morale and excellent customer service.
  • Handled customer complaints empathetically, listening to and recording details and offering solutions.
  • Assisted in continuously developing effective store associates to achieve desired sales and results.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Managed day-to-day operations, including customer service, inventory management, and staff scheduling.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Answered customer questions and addressed problems and complaints in person and via phone.

Education

High School Diploma -

Wheaton High School
Wheaton, Maryland

Landscape Technology Certificate/AAS -

Montgomery College
Rockville, Maryland

Skills

  • Operations Management
  • Staff Development
  • Financial Management
  • Policy Implementation
  • Performance Management
  • Contract Management
  • Verbal and written communication
  • Time Management
  • Staff Training and Development
  • Key Performance Indicators
  • Budget Control
  • Critical Thinking

Certification

  • Green Seal, GS-42 Certified
  • Global Biorisk Advisory Council, GBAC Certified
  • ECO-Building Hygienist, The Mercain Group
  • National Green Infrastructure Certification Program, 00173
  • Search Advocate Workshop Series, Oregon State University
  • Crucial Conversations, Montgomery College
  • Crucial Accountability, Montgomery College
  • Developing the Skillful Supervisor, Montgomery College
  • MC Management, Montgomery College
  • Leadership Development Institute, Montgomery College

Organizational Membership

  • National Green Infrastructure, 00173
  • International Society of Arboriculture, Arborist
  • Association of Physical Plant Administrators
  • Professional Grounds Management Society, Grounds Technician Certification 164
  • International Executive Housekeepers Association
  • Global Biorisk Advisory Council

Languages

Spanish
Native/ Bilingual

Timeline

Building and Grounds Maintenance Manager

Montgomery College
08.2008 - Current

Owner/Senior Field Manager

Fuentes Landscaping
01.2004 - 01.2010

Store Manager

Linen’s N Things
01.2002 - 01.2004

Territory Manager

Sheds USA
01.2001 - 01.2002

Assistant Store Manager

The Home Depot
01.1996 - 01.2001

High School Diploma -

Wheaton High School

Landscape Technology Certificate/AAS -

Montgomery College

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Eduardo Fuentes