Eduardo Gaetan Velez
Jacksonville
Summary
Dynamic bilingual professional with extensive customer service experience at VyStar Credit Union, excelling in relationship building and financial transactions. Proven track record of enhancing customer satisfaction through active listening and effective problem-solving. Skilled in workflow optimization, ensuring compliance and high-quality service in fast-paced environments.
Professional service professional with focus on member satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction experience. Known for strong collaboration skills and adaptability to changing requirements. Reliable in supporting team efforts and maintaining high service standards.
Overview
8
8
years of professional experience
Work History
Bilingual Member Service Representative
VyStar Credit Union
02.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
Delivery Driver
Amazon
03.2020 - 01.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Frozen and Dairy Associate
Walmart
04.2017 - 01.2020
- Ensured product freshness by routinely rotating items and removing expired goods from shelves.
- Assisted customers with locating products, providing knowledgeable recommendations based on their needs.
- Improved workflow efficiency by coordinating with colleagues to divide responsibilities during peak periods.
- Participated in ongoing training and development opportunities to stay current with industry trends and enhance overall performance as a Frozen and Dairy Associate.
- Managed workload effectively under pressure during busy hours, ensuring all tasks were completed in a timely manner without sacrificing quality or customer satisfaction levels.
Education
High School Diploma -
Westside
Jacksonville, FL06-2016
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Call center experience
- Workflow optimization
Timeline
Bilingual Member Service Representative
VyStar Credit Union
02.2023 - Current
Delivery Driver
Amazon
03.2020 - 01.2023
Frozen and Dairy Associate
Walmart
04.2017 - 01.2020
High School Diploma -
Westside
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