Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Certification
Languages
Timeline
Generic

Eduardo Gonzalez

General Manager for Carstar Collision
Harlingen,TX

Summary

I am interested in obtaining a long term career, where I can utilize my license/training/skills and have an opportunity for advancement.

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Overview

25
25
years of professional experience
1
1
Certification

Work History

General Manager

Carstar Collision Specialists
09.2022 - Current
  • The General Manager is responsible for the entire operations of store
  • Responsibilities include coaching employees, overseeing the completion of all repairs, achieving annual financial targets, driving store revenues and CSI/NPS improvements
  • Additional responsibilities include implementing CARSTAR's EDGE Performance platform, generating additional revenues and enhancing CARSTAR's value proposition through exceptional customer service
  • Manage the day-to-day operations of the facility, its employees and customer relations through execution of the EDGE Performance platform
  • Maintain and enhance insurance company relationships by ensuring DRP guidelines are executed and CSI/NPS targets are achieved
  • Achieve annual/monthly sales and financial performance targets (closing ratio of 75%, cycle time of 7.0 days and CSI/NPS of 81%)
  • Review work orders, assigns tasks to employees and verify the quality of work performed
  • Market to other business to generate additional revenue opportunities
  • Conduct effective store meetings to train and keep employees informed of upcoming events and goals
  • Resolve all customer-related and employee complaints
  • Recruit, interview and hire new employees to ensure adequate staffing
  • Oversee the training, development, corrective action and termination of all employees
  • Ensure all safety/OSHA policies and procedures are followed in compliance with federal, state, and local regulations and posted in facility
  • Other duties as assigned
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Post Quartermaster

VFWPOST2410
10.2017 - Current
  • Company Overview: VFW's mission statement is 'to foster camaraderie among United States veterans of overseas conflicts and to serve our veterans, the military, and our communities and advocate on behalf of all veterans.'
  • The Quartermaster is the chief financial officer of the Post
  • The Quartermaster is the custodian of all Post property and the officer responsible for safeguarding Post funds and property
  • Canteen Manager
  • Payroll
  • Profit and Loss Reports
  • Building Maintenance and Repairs
  • Hiring and Dismissal of employees
  • Responsible for over 400K in yearly gross revenue
  • VFW's mission statement is 'to foster camaraderie among United States veterans of overseas conflicts and to serve our veterans, the military, and our communities and advocate on behalf of all veterans.'

Collision Estimator

Collision Stop
06.2020 - 12.2020
  • Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
  • Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
  • Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
  • Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
  • Boosted overall performance metrics by identifying opportunities for continuous process improvements and implementing necessary changes within the collision estimation department.
  • Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
  • Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
  • Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
  • Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
  • Enhanced efficiency within the shop by developing standardized procedures for evaluating vehicle damage and estimating costs.
  • Streamlined the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times.
  • Maintained positive relationships with vendors, ensuring timely delivery of parts and materials for repairs.
  • Increased shop revenue through effective upselling of additional services during the estimation process.
  • Facilitated seamless interactions between customers, insurance representatives, and shop personnel during the claims process.
  • Promoted customer retention through exceptional service experiences, resulting in repeat business and referrals from satisfied clients.

Roustabout

Twisted K Services Inc.
01.2017 - 03.2019
  • Roustabout is typically an entry-level position
  • General duties include loading and unloading boats, assisting the crane operator in moving equipment around the rig and assisting all other crew members as needed
  • A large part of the Roustabouts workload consists of cleaning and general maintenance of the rig
  • Lease crews
  • Tank washing
  • Industrial tank cleaning
  • Drift
  • Talley
  • Wash casing
  • Enhanced rig stability with effective utilization of cable lines during lifting operations.
  • Assisted in loading and unloading supplies, contributing to efficient inventory management.
  • Assisted roughnecks with tasks and supplied with equipment.

Auto Body Technician

Tipotex Chevrolet
05.2017 - 01.2019
  • Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
  • Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
  • Inspected new parts and areas of repair to verify correctness and quality.
  • Maintaining shop inventory according to set standards and rectified discrepancies.
  • Replaced and repaired vehicle parts according to work order instructions.
  • Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
  • Optimized workshop efficiency by keeping tools organized, maintaining clean workspaces, and promptly addressing equipment issues when necessary.
  • Improved overall customer satisfaction by providing high-quality auto body repairs and exceptional service.
  • Inspected vehicles to identify and document repair needs.
  • Utilized collision repair hammers, welders and grinders to address bodywork needs.
  • Reassembled and replaced parts to complete body repairs.
  • Enforced compliance with safety regulations when operating equipment.
  • Followed standard operating procedures to achieve consistent quality of work.
  • Reduced waste generation by recycling materials where possible and following environmentally friendly disposal procedures.
  • Consistently met deadlines on repair jobs without compromising quality standards or cutting corners.
  • Tested and adjusted newly repaired vehicles to verify proper function.
  • Ensured consistent quality control through thorough inspections of completed work before releasing vehicles back to customers.

Auto Body Technician

Don Johnston Motors
03.2016 - 01.2017
  • Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
  • Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
  • Inspected new parts and areas of repair to verify correctness and quality.
  • Maintaining shop inventory according to set standards and rectified discrepancies.
  • Replaced and repaired vehicle parts according to work order instructions.
  • Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
  • Optimized workshop efficiency by keeping tools organized, maintaining clean workspaces, and promptly addressing equipment issues when necessary.
  • Improved overall customer satisfaction by providing high-quality auto body repairs and exceptional service.
  • Inspected vehicles to identify and document repair needs.
  • Utilized collision repair hammers, welders and grinders to address bodywork needs.
  • Reassembled and replaced parts to complete body repairs.
  • Enforced compliance with safety regulations when operating equipment.
  • Followed standard operating procedures to achieve consistent quality of work.
  • Reduced waste generation by recycling materials where possible and following environmentally friendly disposal procedures.
  • Utilized computer-aided design software to design and fix body parts.
  • Consistently met deadlines on repair jobs without compromising quality standards or cutting corners.
  • Tested and adjusted newly repaired vehicles to verify proper function.
  • Ensured consistent quality control through thorough inspections of completed work before releasing vehicles back to customers.

Customer Service Advisor

Flexi Compras Autos, Trinet HR Corp
01.2014 - 10.2014
  • I was to coordinate with customer dates and locations on where to send vehicles to get repaired, assist the collections dept with issues and repos
  • I was to make sure all invoices were processed and paid out to proper agencies
  • I was also in charge of making sure all vehicles were ready to be placed in the front lines in a timely manner
  • I was responsible for daily deposit and reporting directly to general manager

Outside Collections, Delivery driver

Conn's Home Plus
04.2010 - 10.2013
  • While I was in the outside collections dept I was the immediate supervisor of the employees in the Rio Grande Valley, I also managed accounts in negative standing to bring them to current standing I was also in charge of doing and processing all repossessions and bankruptcy hearing
  • I was responsible for clearing over 250000 on a monthly basis, I reported directly to the corporate office
  • Once the collections dept closed I transferred to the delivery dept where I would deliver and install all merchandise and maintain great customer service

Account Manager

Nxt Gen Marketing
08.2009 - 12.2009
  • I was in charge of assigning campaigns out to employees reporting the boss of daily numbers
  • I was also in charge of doing secondary interviews and follow ups
  • I also had to run satellite offices when out of town

Police K-9 Officer

San Benito CISD Police Dept
02.2005 - 10.2008
  • I sworn law enforcement officers who are responsible for providing security and crime prevention services in the American school environment
  • I am a Certified K-9 Officer through NNDDA

Infantry Soldier

Texas Army National Guard
04.2004 - 01.2006
  • Infantry is the backbone of an army that engages in military combat on foot
  • As the troops who engage with the enemy in close-ranged combat, infantry units bear the largest brunt of warfare and typically suffer the greatest number of casualties during a military campaign

Security Guard Officer

San Benito CISD Security
08.2003 - 02.2005
  • To ensure the safety of the students and staff by following the student code and policies set by the school district

Infantryman

United States Marine Corps
08.1999 - 08.2003
  • Infantry is the central component of Marine ground forces
  • Infantry Marines are trained to locate, close with and destroy the enemy by fire and maneuver, or repel the enemy's assault by fire and close combat
  • Riflemen serve as the primary scouts, assault troops and close combat forces within each infantry unit

Education

Bachelor of Science - Criminal Justice

Central Texas College
Killeen, TX

Certificate II - Auto Collision Generalist Specialist

Texas State Technical College
Harlingen, Texas
12.2016

Certification - Hvac

Retail Ready Career Center
Garland, Texas
11.2015

Tcleose Certification - Criminal Justice

Lower Rio Grande Valley Police Academy
Harlingen, Texas
09.2004

Diploma -

Rio Hondo High School
Rio Hondo, Texas
05.1999

Skills

  • Trends and Industry Influences
  • Refinishing Equipment
  • Surface Preparation and Masking
  • Detailing
  • Plastics and Composite Repair
  • Movable Glass
  • Vehicle Technology and Trends
  • Waterborne Products, Systems and Applications
  • Generate Sales Leads
  • Run a Call
  • Sell Maintenance Agreements
  • Perform Residential Heating & Cooling Tune Up
  • Diagnose Normal Repairs Found on Maintenance Agreement
  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Effective leader
  • Time Management
  • Training and coaching
  • Customer Relations
  • Training and Development
  • Inventory Control
  • Staff Supervision
  • Employee Scheduling
  • Verbal and written communication
  • P&L Management

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Accomplishments

  • Supervised team of 10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.

Certification

  • I-Car Pro level 1 I-Car January 2016
  • Auto Collision Repair and Refinishing
  • 609 Certification MACS January 2024
  • Peace Officer Tecole December 2005
  • NNDDA K9 Certification 2006
  • HVAC Certification 2015


Languages

Spanish
Professional Working

Timeline

General Manager

Carstar Collision Specialists
09.2022 - Current

Collision Estimator

Collision Stop
06.2020 - 12.2020

Post Quartermaster

VFWPOST2410
10.2017 - Current

Auto Body Technician

Tipotex Chevrolet
05.2017 - 01.2019

Roustabout

Twisted K Services Inc.
01.2017 - 03.2019

Auto Body Technician

Don Johnston Motors
03.2016 - 01.2017

Customer Service Advisor

Flexi Compras Autos, Trinet HR Corp
01.2014 - 10.2014

Outside Collections, Delivery driver

Conn's Home Plus
04.2010 - 10.2013

Account Manager

Nxt Gen Marketing
08.2009 - 12.2009

Police K-9 Officer

San Benito CISD Police Dept
02.2005 - 10.2008

Infantry Soldier

Texas Army National Guard
04.2004 - 01.2006

Security Guard Officer

San Benito CISD Security
08.2003 - 02.2005

Infantryman

United States Marine Corps
08.1999 - 08.2003

Certification - Hvac

Retail Ready Career Center

Tcleose Certification - Criminal Justice

Lower Rio Grande Valley Police Academy

Diploma -

Rio Hondo High School

Bachelor of Science - Criminal Justice

Central Texas College

Certificate II - Auto Collision Generalist Specialist

Texas State Technical College

Similar Profiles

CREATE PROFILE
Eduardo GonzalezGeneral Manager for Carstar Collision