Eduardo Granados
Canoga Park,CA
Summary
With a proven track record at Eddies Pool and Spa Service, I've significantly leveraged my problem-solving aptitude and customer relationship management skills to enhance client satisfaction. Demonstrating adaptability and keen attention to detail, I've streamlined operations and boosted efficiency, establishing a reputation for reliability and professionalism in all client interactions.
Motivated business professional bringing 19 years of entrepreneurial experience, Looking to shift career and explore new oppurtunity.
Overview
26
26
years of professional experience
Work History
Business Owner
Eddies Pool and Spa Service
01.2005 - Current
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Conduct detailed equipment inspections to identify potential issues, preventing costly future repairs.
- Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
- Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
- Minimized return service calls, ensuring thorough and accurate service on the first visit.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Cleaning and Maintaining pools, spas, and fountains, cleaning filters, fixing lights, identifying damage in pool walls, and conducting repairs.
- Perform repairs on piping, pumps, heaters and filters.
- Installing new equipment
- Maintain pool chemistry, handling of hazardous chemicals
- Test water for PH balance, alkalinity, and chlorine content, add chemicals as needed.
- Regular maintenance tasks, including vacuuming, brushing, netting, cleaning filters and skimmers, and skimmer baskets.
Unarmed Security Guard
Surveillance Security Inc.
08.2005 - 02.2006
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers in providing directions, answering questions, and meeting requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Conducted thorough inspections of facilities to identify potential safety hazards or security breaches.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Completed full building and grounds patrols every night to spot and investigate concerns.
- Maintained visitor logs for accurate record-keeping and improved site access control.
- Demonstrated attention to detail in reporting any suspicious activities or persons observed during shift hours.
Unarmed Security Guard
Advanced Tech Security Inc.
12.2004 - 06.2005
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Conducted thorough inspections of facilities to identify potential safety hazards or security breaches.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled commercial property and associated parking garage.
- Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.
- Maintained visitor logs for accurate record-keeping and improved site access control.
- Facilitated smooth evacuations during emergencies, leading individuals to designated safe areas according to established protocols.
Swimming Pool Service Technician
Alibet Pool and Spa
02.2003 - 12.2004
- Delivered exceptional results with thorough preventive maintenance on pumps, filters, heaters, and other pool equipment.
- Ensured client satisfaction by conducting post-service follow-ups to address any questions or concerns promptly.
- Enhanced customer satisfaction by efficiently diagnosing and repairing swimming pool equipment.
- Improved the overall appearance of swimming pools by applying specialized techniques such as acid washing or resurfacing treatments when necessary.
- Maintained cleanliness and safety of pools through regular chemical testing and adjustments.
- Provided exceptional service to clients with weekly pool cleaning, maintenance, and water balance checks.
- Established trust with clients through consistent delivery of high-quality workmanship in all aspects of pool service.
- Obtained water readings and adjusted water chemistry to keep the pool clean and sanitized.
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
- Vacuumed pool to remove dirt, debris, and contaminants at the bottom of the pool.
- Educated customers in proper pool operation and maintenance.
Swimming Pool Service Technician
Joaquins Pool Service
06.1998 - 12.2004
- Delivered exceptional results with thorough preventive maintenance on pumps, filters, heaters, and other pool equipment.
- Ensured client satisfaction by conducting post-service follow-ups to address any questions or concerns promptly.
- Enhanced customer satisfaction by efficiently diagnosing and repairing swimming pool equipment.
- Developed strong relationships with clients through clear communication channels regarding service appointments and updates.
- Improved overall appearance of swimming pools by applying specialized techniques such as acid washing or resurfacing treatments when necessary.
- Maintained cleanliness and safety of pools through regular chemical testing and adjustments.
- Maximized efficiency in performing tasks including tile repair, pump replacement, leak detection, and skimmer installation.
- Provided exceptional service to clients with weekly pool cleaning, maintenance, and water balance checks.
- Increased client retention rate by quickly addressing concerns and providing expert solutions for their pools'' needs.
- Established trust with clients through consistent delivery of high-quality workmanship in all aspects of pool service.
- Tested and balanced pool water to maintain safe and healthy swimming environment.
- Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment.
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
- Vacuumed pool to remove dirt, debris, and contaminants at the bottom of the pool.
- Assembled and disassembled filters for pool openings, closings, and repairs.
- Educated customers in proper pool operation and maintenance.
- Demonstrated courtesy, respect, and professionalism to promote company values and customer care.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
Education
High School Diploma -
Canoga Park High School
Canoga Park, CA06-1998
Skills
- Purchasing and Invoicing
- Problem-solving aptitude
- Accounting management
- Attention to Detail
- Problem-solving abilities
- Reliability
- Professionalism
- Adaptability
- Basic Electrical Knowledge
- Chemical Management
- Gas and Plumbing Knowledge
- Customer Relationship Management
Languages
Spanish
Native or Bilingual
Timeline
Unarmed Security Guard
Surveillance Security Inc.
08.2005 - 02.2006
Business Owner
Eddies Pool and Spa Service
01.2005 - Current
Unarmed Security Guard
Advanced Tech Security Inc.
12.2004 - 06.2005
Swimming Pool Service Technician
Alibet Pool and Spa
02.2003 - 12.2004
Swimming Pool Service Technician
Joaquins Pool Service
06.1998 - 12.2004
High School Diploma -
Canoga Park High School
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