Eduardo Gutierrez

Heavy Duty Parts Specialist

Bonander Truck & Trailer

04.2019 - Current

Issued parts to technicians to complete customers' repairs.
Served customers in-store and by telephone to answer questions and place orders.
Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
Tracked parts use and charged items to customer accounts for billing.
Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
Negotiated favorable terms with vendors, securing cost savings without compromising quality or delivery timelines.
Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
Increased store revenue by cross-selling products and upselling services to customers.
Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
Advised customers on substitution or modification of parts to replace original manufacturer parts.
Read and studied catalogs to identify new market parts and capitalize on emerging trends.
Assisted customers by responding to complaints and offering updates on back-ordered parts.
Examined returned parts for defects and exchanged defective parts or refunded money.
Handled all customer service issues quickly to maintain high satisfaction levels.
Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Completed sales and service documentation for customer and business records and provided receipts of purchase.
Trained and mentored junior employees on regulations, best practices, and performance strategies.
Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Inspected parts for defects, removing damaged parts, and replacing with new ones.
Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
Adhered to company guidelines for performance and compliance.
Reached out to vendors outside usual network to find parts not available from traditional sources.
Maintained extensive understanding of common problems and methods for repair.
Maintained clean and neat parts counter and sales floor.
Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
Conducted cash handling, credit card transactions, and register closeout at end of business day.
Organized parts storage and stocked inventory according to established guidelines.
Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Assisted customers in finding appropriate parts promptly.
Researched vehicles and parts via physical catalogs and electronic means.
Stocked and managed stock of parts.
Ordered parts from various distributors to fulfill demands.
Improved forecasting accuracy by monitoring sales trends and adjusting inventory levels accordingly, preventing stock shortages during peak periods.
Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.
Implemented a new inventory management system, reducing waste and optimizing stock levels for increased profitability.
Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.

Summary

Overview

Work History

Heavy Duty Parts Specialist

Owner/Maneger

Education

Skills

Timeline

Heavy Duty Parts Specialist

Owner/Maneger

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