EDUARDO HERNANDEZ GONZALEZ
Pacoima,CA
Summary
Optimistic and personable individual enthusiastic about meeting new people. Strong presentation skills and a real go-getter. Pursuing a tour guide position with a travel company.
Customer Service Representative with more than 5 years experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native English speaker and fluent in spanish language. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy hours.
Also an efficient painter committed to timely completion of residential and commercial painting projects. Dedicated contributor to hardworking painting team emphasizing safety, professionalism and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Painter
Self-employeed
03.2021 - Current
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Repaired wall holes and scrapes.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
- Evaluated completed work for quality and adherence to standards and client requirements.
- Worked holidays and weekends depending on shifting needs of project.
- Calculated amount of paint and other materials needed for each job accurately.
- Kept accurate records of paint supplies and other materials.
- Taped off areas to prevent overspray and other accidents.
- Patched cracks, holes and other imperfections in walls and other surfaces.
- Followed safety procedures and properly used protective gear while painting.
- Prepared surfaces for painting or staining by removing old paint and applying primers.
- Primed and sealed surfaces to best support paint coats.
- Used airless sprayers, rollers, brushes and other painting tools to accomplish job tasks.
- Conducted final work check to assess quality and make corrections if necessary.
- Applied various types of paints and other finishes to interior and exterior surfaces.
- Corrected surface imperfections by filling cracks, holes and joints.
- Repaired drywall and plaster prior to painting.
- Removed wallpaper and sanded surfaces to prepare for paint application.
- Interacted with clients to report progress and verify timetable for completed work.
- Selected appropriate type of paint and other materials for specific surfaces.
- Calculated accurate amounts of materials and estimated time for planned jobs.
- Trained new staff on initial setup routines and continual work monitoring procedures.
Detailer
Precision Auto Body
09.2021 - 01.2022
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Washed cars and trucks daily for auto dealership.
- Test drove vehicles and reported identified issues to management.
- Utilized high-pressure washers to clean vehicles and equipment.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Applied chemicals and used high-pressure wash and scrubbers to clean rims.
- Use OBD scanner to check car error when arriving to shop and printing sheets in printer with errors and scanning car at end before leaving shop with
- Painted engine components and related parts by using spray gun or aerosol can and masking material no errors and printing it to upload them in the computer for shop records.
- taking pictures of scratches ,dents, windshield cracks or anything not normal.
Customer Service Representative
AT&T
12.2019 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Help customers to connect their new small bussiness account, phone ,internet or mobile line.
- Send technician to help activate of fix customers line or services.
- try to upgrade customers services by adding either line , mobil, tablets or fiber internet or upgrade to higher capacity.
- answer billing questions
- refund, dispute or apply any credit if necessary.
- check service availability in customers area.
Vacation Guide
Hotel Dynamics, S.a. De C.v.
03.2015 - 12.2019
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
- Prepared customer invoices, accepted payments and processed refund and cancellation requests
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs
- Provided follow through on all calls with confirmations and dissemination of requested information
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Built personal relationships with guests to promote positive experiences.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Established positive relationships with tour members through fun and engaging conversation.
Bilingual Customer Service Representative
Allianz Global Assistance
02.2016 - 05.2016
- Supported executives by conducting research, reporting and documentation
- Create report for emergency cash or emergency card for members who had lost or got their mastercard stolen
- Follow up with banks to facilitate or speed up the process
Customer Service Representative
TTEC
03.2015 - 12.2015
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers
- Educated customers on promotions to enhance sales
- Provided information to customers regarding Dish Network's charge card and loyalty program and helped to open and activate new accounts
- Responded to customer requests for products, services and company information
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Offered advice and assistance to customers, paying attention to special needs or wants
- Leveraged sales expertise to promote HBO,SHOWTIME, CINEMAX and STARZ to increase the upsell opportunities
Customer Service Representative
Telvista
12.2014 - 03.2015
- Reviewed and solved account and billing discrepancies
- Take payments and answer all questions from bill history
- Troubleshooting on cell phones , change VPN, APN or network
- Unblock phones by basic troubleshooting or sending tickets to have it unblock
- Add new account to new members interested in Metro PCS service
- Give a good customer services to all members
Customer Service Representative
TELETECH
10.2013 - 11.2014
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers
- Provided continued maintenance and development of bug fixes and patch sets for existing web applications
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution
- Worked with Time Warner Cable Company to resolve cable problems, improve operations and provide exceptional customer service
- Provide member with their billing information , disputes
- Take their monthly payments for their cable services
- Send Technician in case of problem not solve
- Sale HBO, SHOWTIME, STARZ & CINEMAX
- Upgrade equipments, cable boxes, remote controls
- New sales, send technician for new installation
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Auxiliary Police Officer
SECRETARÍA DE SEGURIDAD CIUDADANA
02.2013 - 10.2013
- Monitored operations to spot and report on issues for quick resolution
- Documented daily activities in internal system and submitted timely shift reports
- Protect the lives of people around us in case of danger
- Patrol the surroundings to verify that everything is in order
Ventas Muebles
Coppel Andrade
10.2010 - 01.2011
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
- Assisted customers with locating and choosing merchandise in any store department
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions
- Answered questions about store policies and concerns to support positive customer experiences
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
- Educated customers on promotions to enhance sales
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Maintained organized checkout area and swept floors and emptied trash cans
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Assisted customers by answering questions and fulfilling requests
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Folded and arranged electronic merchandise in attractive displays to drive sales
- Listened to customer needs and desires to identify and recommend optimal products
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
Taxi Dispatch Supervisor
Eco Taxi Apatzingan
01.2010 - 09.2010
- Maintained updated and detailed records of calls in physical and electronic database
- Kept detailed track of all available field personnel and all in-progress and completed calls
- Sent out taxi drivers to assist 60 hourly callers based on locations, needs and worker availability
- Responded to over 300 daily caller requests with information about assistance and timeframes
- Directed all dispatching, routing and tracking of 200 vehicles
- Documented all changes in computer tracking system
- Directed investigations to verify and resolve customer or shipper complaints
Education
High School Diploma -
MOISES SAENZ GARZA
CDMX, MEXICO12.2019
Skills
- Boom Lift Operation
- scissor lift operation
- Safety Awareness
- Caulking and Crack Filling
- Exterior Painting
- Sprayer Use
- Drywall Installation
- Primer Application
- Brushing and Rolling Paint
- Active Listening
- Drywall Installation and Taping
- Painting Preparation
- Active Listening
- Report Creation
- Microsoft Excel Basic
- Understanding Customer Needs
Languages
Spanish
Native or Bilingual
Timeline
Detailer
Precision Auto Body
09.2021 - 01.2022
Painter
Self-employeed
03.2021 - Current
Customer Service Representative
AT&T
12.2019 - 10.2020
Bilingual Customer Service Representative
Allianz Global Assistance
02.2016 - 05.2016
Vacation Guide
Hotel Dynamics, S.a. De C.v.
03.2015 - 12.2019
Customer Service Representative
TTEC
03.2015 - 12.2015
Customer Service Representative
Telvista
12.2014 - 03.2015
Customer Service Representative
TELETECH
10.2013 - 11.2014
Auxiliary Police Officer
SECRETARÍA DE SEGURIDAD CIUDADANA
02.2013 - 10.2013
Ventas Muebles
Coppel Andrade
10.2010 - 01.2011
Taxi Dispatch Supervisor
Eco Taxi Apatzingan
01.2010 - 09.2010
High School Diploma -
MOISES SAENZ GARZA
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