Summary
Overview
Work History
Education
Skills
Personal Information
Hobbies and Interests
Languages
Timeline
Generic
Eduardo Herrera Salas

Eduardo Herrera Salas

Tijuana

Summary

Goal-focused individual with a strong desire to enhance current skill set and secure a better position that provides a higher source of income and supports ongoing projects and future business endeavors. Possesses a central and neutral mindset, constantly striving to learn new skills and attain a more favorable job position. Recognized for analytical thinking and self-awareness, utilizing character flaws as opportunities for growth and adaptation.

Overview

19
19
years of professional experience

Work History

Owner

Optimum Clean
01.2013 - Current
  • Company Overview: Cleaning company offering industrial and professional services to private sector companies.
  • Fundraising: sales and lead generation.
  • Marketing: public relations and public speaking.
  • Operations: Product development and management, employee relations including hiring, firing and tracking.
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Claims Agent

Integon
02.2023 - 08.2023
  • Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
  • Reduced claims processing time by implementing efficient workflow strategies and prioritizing tasks.
  • Communicated effectively with diverse clientele, adjusting communication style as needed to suit individual needs and preferences.
  • Assisted legal department in preparing case materials for litigation involving contested insurance claims.

TL/Coach

CCSI
11.2019 - 04.2021
  • Confirmed that all loan applications met 100% internal and external expectations qualifying criteria.
  • Reviewed all fraud risk variables and generated extensive reports with irrefutable elements of fraud risk factors.
  • Ensured that compliance deadlines for approval letters, denial notices, pre-disclosures and counteroffers fulfilled, and loan decisions were communicated to clients and the internal department no later than 48 business hours of approval receipts.
  • Manged a team of 20 loan underwriting agents over a period of 12 months.
  • Established coaching, QA sessions and collaborative training sessions/programs for fresh underwriter loan agents and tenure agents.

Agent/ IHD/ Floor Walker/ Team Lead

Telvista (Verizon Fios)
01.2012 - 01.2018
  • Handled 40+ tech support customer related calls, giving detailed, personalized, friendly and polite service to ensure customer retention and satisfaction.
  • Monitor customer dispatch schedules to ensure compliance with established timelines.
  • Inform customers about delivery schedules and statuses.
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Managed multiple agents score card, while providing coaching, up-training, feedback, team huddles and QA verification.
  • Formulated team huddles and procedures to stimulate campaign score card improvement with agent incentive and work environment in mind.
  • Managed pilot programs for new products for review and assessment for basic level agent up-training

Agent/Sales Agent

Telvista (ABG)
01.2008 - 01.2010
  • Handled 120+ customer interactions per day, giving detailed, personalized, friendly and polite service to ensure customer retention and satisfaction.
  • Memorized all company products and services, to be able to answer customers questions quickly and efficiently, and make up-sells.
  • Collected source data such as customer names, address, phone numbers, credit card information and entered data into various customer software.
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.

Agent/ Dsg Agent/ Mentor/ Floor Walker

Telvista (metro Pcs)
01.2006 - 01.2008
  • Handled up to 60+ customer interactions per day, giving detailed, personalized, friendly and polite service to ensure customer retention and satisfaction
  • Trained multiple agents in customer service script recitation, conflict resolution and data entry practices
  • Handled up to 8 chats, ranging from customers, authorized dealers, intra agent chats and escalations
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.

Education

High School -

Cbtis #146
01.2003

Skills

  • Technical Troubleshooting
  • Verbal and written communication
  • Effective Team Collaboration
  • Analytical Problem-Solving
  • Strong Organizational Skills
  • Effective Time Management
  • Critical thinking
  • Insurance terminology
  • Client relations
  • Data entry
  • Decision-making
  • Active listening

Personal Information

Entrepreneur / Call Center Agent with Tenure

Hobbies and Interests

  • Reading
  • Learning new skills
  • Calisthenics

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Claims Agent

Integon
02.2023 - 08.2023

TL/Coach

CCSI
11.2019 - 04.2021

Owner

Optimum Clean
01.2013 - Current

Agent/ IHD/ Floor Walker/ Team Lead

Telvista (Verizon Fios)
01.2012 - 01.2018

Agent/Sales Agent

Telvista (ABG)
01.2008 - 01.2010

Agent/ Dsg Agent/ Mentor/ Floor Walker

Telvista (metro Pcs)
01.2006 - 01.2008

High School -

Cbtis #146

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Eduardo Herrera Salas