Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate
Eduardo Hughes

Eduardo Hughes

Head Of Operations - HR & Corporate Expert
New York,United States

Summary

With over 18 years of work experience, I am a seasoned operations leader with a passion for finance and marketing. I have a Master's degree in Business and Economics, and an Executive MBA from FIA Business School. I have expertise in managing budgets, reducing expenses, increasing revenue, and creating risk management policies. I am motivated by the mission of delivering high-quality services to clients, vendors, and regulators, and by the opportunity to work with a diverse and talented team. In my most recent role as Head of Operations at Xeron/Medrite Urgent Care, I oversaw all aspects of the company's operations, including strategic planning, financial management, marketing, and executive support. I developed and implemented effective marketing campaigns that grew the client base by 218%, and negotiated vendor contracts that created revenue-share programs. I also supported the CEO and CFO in daily operations and engagement with the board of directors, and managed the care and admin teams. I contributed to the company's success by reducing expenses by 50% while increasing revenue by 300%, and by ensuring compliance with professional and state regulations. I leveraged my skills in management, training, and finance to optimize the company's performance and customer satisfaction.

Overview

21
21
years of professional experience

Work History

Head of Operations

Xeron Labs - Medrite Urgent Care Group
11.2021 - Current
  • Strategically reduced payroll costs from $2M to $400K through optimized staffing and contract changes
  • Implemented a new system to enhance operational efficiency and cash flow, driving profitability and increased productivity
  • Oversaw HR operations, including payroll and compliance with relevant laws and regulations
  • Led a successful merger of two companies into one, from initial planning to final implementation
  • Led strategic planning and daily operations for an urgent care organization with 25 locations, ensuring adherence to regulatory standards, policies, and procedures
  • Designed and implemented efficient systems, processes, and workflows to optimize patient care, resource utilization, and revenue growth
  • Collaborated closely with executive leadership, clinical staff, and stakeholders to drive innovation, identify opportunities for improvement, and mitigate risks
  • Conducted ongoing analysis and assessment of operational performance, leveraging data insights to inform decision-making and improve outcomes
  • Managed vendor relationships, contract negotiations, and service level agreements to ensure compliance and cost-effectiveness
  • Facilitated cross-functional collaboration and communication to ensure seamless coordination and alignment across departments and teams
  • Provided comprehensive support and guidance to team members to foster their professional development, enhance their skill set, and optimize their performance
  • Delivered constructive feedback and coaching to promote continuous improvement, ensuring that team members were equipped to deliver exceptional service quality
  • Fostered a culture of employee engagement and motivation, consistently empowering team members to achieve their highest potential in their roles
  • Ultimately, contributed to the delivery of high-quality services and exceptional customer experiences.

Director Of Operations

Montreal Pet Care
07.2015 - 09.2021
  • Operations
  • Identified, developed, and managed priorities as part of the strategic business plan
  • Developed & managed operating and capital budgets
  • Responsible for managing P&L
  • Reduced expenses by 50% while increasing revenue by 300%
  • Oversaw company finances: accounting, payroll, expenses, financial reporting & taxes
  • Participate in the Finance Committee to ensure understanding of current financial position
  • Created risk management policies & procedures to keep the company, employees, and clients safe, and to decrease exposure to risk/liability
  • Ensured all programs and services complied with professional & state regulations
  • Conducted annual audits to evaluate all services
  • Executive Support
  • Supported the CEO & CFO in daily operations and engagement with the board of directors
  • Managed calendars, scheduled appointments, arranged meetings, and coordinated travel plans & itineraries
  • Coordinated high volume of internal & external meetings
  • Created agendas & presentations for meetings
  • Served as secretary at meetings, keeping minutes, distributing materials, and tracking assigned deliverables
  • People Management
  • Managed the care and admin teams
  • Reported directly to the owner
  • Conducted ongoing hiring and training
  • Directed & supported staff through effective communication, goal setting, delegation, recognition,
  • And performance evaluations
  • Eliminated redundancies by 38% (without service disruptions)
  • Marketing & Business Development
  • Served as official company representative to clients, vendors, and state regulators
  • Created & implemented marketing campaigns (collateral development, events, sales promotions)
  • Grew client base by 218%
  • Developed & negotiated vendor contracts to promote referrals & create revenue-share programs

Supervisor

LATAM Airlines
03.2010 - 08.2012
  • Supervised client check-in, store operations, and other infrastructure services
  • Managed VIP client experience
  • Surpassed service goals, productivity, and sales objectives
  • Consistently achieved a 99% customer satisfaction score
  • Led transformation project to develop a model unit for company-wide reference

Executive Support

06.2008 - 01.2010
  • Supported the CEO & CFO in daily operations and engagement with the board of directors
  • Managed calendars, scheduled appointments, arranged meetings, and coordinated travel plans & itineraries
  • Coordinated high volume of internal & external meetings
  • Created agendas & presentations for meetings
  • Served as secretary at meetings, keeping minutes, distributing materials, and tracking assigned deliverables
  • Operations
  • Managed various ad-hoc projects & new business initiatives
  • Drafted internal communications via memos, emails, agendas, action notes, letters, reports, presentations, or other correspondence, while maintaining high quality standards
  • Collected and organized research reports, models, and company quarterly and annual reports
  • Processed department expense reports as needed
  • Maintained effective office administration systems; ensured all office equipment was functional and office supplies were adequate
  • Used Microsoft Office extensively, with particular mastery of Excel

Hospitality and Administrative Supervisor

Hospital Samaritano
09.2006 - 05.2008
  • Operations
  • Managed operations: call center, laboratory controls & processes; inventory control & supply logistics, cash flow, admin, commercial department, medical files, and more
  • Reduced service times by 40%, allowing for significant increase in patient admissions
  • Implemented new systems and procedures that reduced admissions costs by 64%
  • Successfully led Joint Commission/JCI accreditation; recognized for zero deficiencies
  • People Management
  • Managed two hospital units: 290 employees
  • Led staff hiring & reduction efforts, according to business needs
  • Created & implemented training & coaching programs to increase employee engagement

Sales Representative

Louis Vuitton
05.2005 - 08.2006
  • Operations & Sales
  • Assisted customers with the selection and purchase process
  • Implemented policies & procedures relating to sales tracking
  • Managed inventory tracking
  • Coordinated inventory control based on increase/decrease in sales
  • Surpassed sales goals, achieving highest sales performance (2x the next-highest salesperson)

Hospitality and Administrative Supervisor

Hospital Albert Einstein
11.2002 - 11.2004
  • Operations & Sales
  • Created new interfaces to increase successful client referrals
  • Enhanced processes to increase staff satisfaction and increase productivity
  • Implemented efforts to improve cross-functional employee collaboration to optimize work flows
  • Instituted “hospitality” approach to the delivery of customer service
  • Created professional development trainings for staff: focused on quality assurance and client satisfaction

Executive Assistant

Hospital Sírio-Libanês

Education

Executive MBA - Business Administration and Management, Corporate Finance

FIA Business School
06.2023

ESL - General

Fordham University
01.2020

Bachelor's of Business - Management

Pontifícia Universidade Católica de São
01.2015

Business Efficiency - International Business & Economics, Business Administration and Management

Latu Sensu International Business Management Institute (IBMI)
01.2011

Master's degree - Economics

FGV - Fundação Getulio Vargas
01.2007

Skills

  • P&L Administration
  • Financial Administration
  • Training and Development
  • Budget Development
  • Training Management
  • Business Leadership
  • Process Improvements
  • Recruiting and Hiring
  • Operations Management
  • Cost Reduction
  • Management Team Building
  • Team Leadership
  • Financial Management
  • Operations Oversight
  • Business Development
  • Team Building and Leadership
  • Hiring and Onboarding
  • Recruitment and Hiring
  • Compensation/Benefits Administration
  • Human Resources
  • Payroll Administration and Timekeeping

Languages

English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional

Timeline

Head of Operations

Xeron Labs - Medrite Urgent Care Group
11.2021 - Current

Director Of Operations

Montreal Pet Care
07.2015 - 09.2021

Supervisor

LATAM Airlines
03.2010 - 08.2012

Executive Support

06.2008 - 01.2010

Hospitality and Administrative Supervisor

Hospital Samaritano
09.2006 - 05.2008

Sales Representative

Louis Vuitton
05.2005 - 08.2006

Hospitality and Administrative Supervisor

Hospital Albert Einstein
11.2002 - 11.2004

Executive Assistant

Hospital Sírio-Libanês

Executive MBA - Business Administration and Management, Corporate Finance

FIA Business School

ESL - General

Fordham University

Bachelor's of Business - Management

Pontifícia Universidade Católica de São

Business Efficiency - International Business & Economics, Business Administration and Management

Latu Sensu International Business Management Institute (IBMI)

Master's degree - Economics

FGV - Fundação Getulio Vargas
Eduardo HughesHead Of Operations - HR & Corporate Expert