Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
AdministrativeAssistant

Eduardo Jimenez

Vernon Hills,IL

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Attentive Shift Leader with 6 months of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Shift Leader

Wildfire Restaurants
Lincolnshire, IL
05.2011 - 12.2023
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Assisted in training new employees on shift operations.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Resolved customer complaints promptly and professionally.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Checked orders for quality and completeness.
  • Maintained positive working relationship with fellow staff and management.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Worked with cross-functional teams to achieve goals.

Cook

Eddie Merlots
Lincolnshire, IL
06.2016 - 02.2017
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Adhered to food safety standards when storing and preparing foods.
  • Requested supplies and equipment orders, explaining needs to managers.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Checked completed orders for correct quantity and quality.
  • Distributed food to service staff for prompt delivery to customers.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Checked quality of food products to meet high standards.
  • Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
  • Resolved customer complaints regarding food quality or services provided.
  • Set up work stations prior to opening to minimize prep time.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Organized storage areas for efficient usage of space.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Performed basic administrative duties such as inventory management, ordering supplies.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Collaborated with others to discuss new opportunities.
  • Answered [Number] calls per shift to assist with customer questions and concerns.

Education

Some College (No Degree) - ESL English Class

College of Lake County
Grayslake, IL

Skills

  • Positive Attitude
  • Team Leadership
  • Cash Handling
  • Issue Resolution
  • Client Service
  • Flexible Schedule
  • Shift Checklists
  • Complaint Resolution
  • Team Motivation
  • Team Collaboration and Leadership

Certification

food handler

basset alcohol certificate

Languages

Spanish and english
Limited

References

References available upon request.

Timeline

Cook

Eddie Merlots
06.2016 - 02.2017

Shift Leader

Wildfire Restaurants
05.2011 - 12.2023

Some College (No Degree) - ESL English Class

College of Lake County

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Eduardo Jimenez