Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eduardo Loaiza

Dallas

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Crest Collision
04.2021 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
  • Reduced discrepancies in repair costs by maintaining up-to-date knowledge of industry pricing standards and trends.
  • Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.

Assistant Manager

Aldis Inc
08.2018 - 04.2021
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Assistant Manager

QuikTrip Corporation
09.2013 - 08.2018
  • Maintained clean and orderly work station
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
  • Checked customer identification for alcohol, cigarette, and lottery sales
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Identified potential shoplifters and alerted management
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Priced merchandise, stocked shelves and took inventory of supplies
  • Maintained accurate financial records, enabling timely reporting and informed decisionmaking.

Education

High School Diploma -

Sachse High School
2013

Welding Certification - Welding

Universal Technical Institute
Irving, TX
03.2022

Skills

  • Teamwork
  • Inventory management
  • Efficient multitasking
  • Time management
  • Quick-learning
  • Dependable and reliable
  • Ambitious
  • Customer service oriented
  • Attention to detail
  • Strong work ethic
  • Strategic sales knowledge
  • Computer literate
  • Money handling abilities
  • Stocking
  • Retail Sales Customer Service
  • Customer Relations

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Crest Collision
04.2021 - Current

Assistant Manager

Aldis Inc
08.2018 - 04.2021

Assistant Manager

QuikTrip Corporation
09.2013 - 08.2018

High School Diploma -

Sachse High School

Welding Certification - Welding

Universal Technical Institute

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Eduardo Loaiza