Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eduardo Lopez

Woodland Hills

Summary

I am a passionate leader who builds high-performing retail teams through hands-on coaching, clear expectations, and ongoing feedback. Experienced in talent development, scheduling and labor optimization, KPI analysis, and implementing process improvements that increase productivity and morale. Known for a positive, solutions-oriented management style that reduces turnover and improves team retention.

Overview

6
6
years of professional experience

Work History

Experience Supervisor

Best Buy
04.2021 - Current
  • Co-manage daily store operations alongside my peer leaders for a multimillion-dollar monthly business; drive execution to meet daily sales targets averaging $100,000 in revenue.
  • Serve as a four-wall leader, supervising across sales, operations, inventory, and customer service to ensure seamless store performance and compliance.
  • Coach, mentor, and performance-manage sales associates to consistently achieve conversion goals, averaging 15 credit card opens and 15 memberships per day.
  • Monitor KPIs (sales, conversion, attach rate, shrink) and implement targeted action plans and on-floor coaching to close performance gaps.
  • Lead customer experience and escalation management—resolve high-priority issues, enforce service standards, and implement promotions/merchandising to boost attach rates.

Temp Experience Manager

Best Buy
10.2024 - 02.2025
  • Helped run a multimillion-dollar business, accountable for day-to-day targets averaging $150K in sales and Credit Card / Membership goals.
  • Managed and developed a team of three direct-report supervisors; performed weekly follow-ups on their employee coaching's to drive consistent performance gains.
  • Coached supervisors and frontline staff on sales techniques, conversion, and attach strategies using the company's given tools such as: CRW's, D.I.S.C. and role-play to hit daily sales and KPI goals.
  • Served as a four-wall leader supervising both sales and operational functions that included but were not limited to: merchandising execution, inventory accuracy, scheduling, loss prevention, and overall customer experience.
  • Monitored key store KPIs (sales, close rate, ASP, inventory accuracy) and translated results into targeted coaching, staffing, and merchandising priorities.
  • Collaborated closely with two other managers to coordinate floor coverage, promotional execution, and staffing for high-volume/holiday periods to maintain service levels and sales velocity.

Services and Engagement Team Leader

Target
09.2019 - 04.2021
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Education

Associate's Degree - Business Administration And Management

Pierce College
Woodland Hills, CA
06-2028

Skills

  • Customer experience strategy
  • Customer experience management
  • Customer service
  • Product knowledge
  • Sales and upselling
  • Customer relations
  • Teamwork and collaboration
  • Microsoft office

Languages

English
Native or Bilingual

Timeline

Temp Experience Manager

Best Buy
10.2024 - 02.2025

Experience Supervisor

Best Buy
04.2021 - Current

Services and Engagement Team Leader

Target
09.2019 - 04.2021

Associate's Degree - Business Administration And Management

Pierce College

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