Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eduardo Loya

San Jose,CA

Summary

A highly organized and customer-focused individual seeking a position as a patient service representative where I can utilize my excellent communication, multitasking, and problem-solving skills to provide exceptional service to patients and ensure smooth office operations. Eager to contribute to a positive and welcoming environment while supporting the efficiency of the team.

Overview

9
9
years of professional experience

Work History

Patient Services Representative

Sutter Health
05.2025 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Use Epic to schedule appointments.
  • Handle up to 60 calls a day

Enrollment Specialist

Indian Health Center
02.2024 - 05.2025
  • Provide education to prospective patients regarding eligibility and enrollment into Medi-Cal, PCAP and or Covered California.
  • Greet patients in waiting room and help them to complete forms
  • Screen patients and provide application assistance for enrollment
  • Create new patient registration packets
  • Assisted patients in contacting their insurance company for PCP changes
  • Provided high levels of patient care
  • Performed other clerical duties as assigned

Balloon Artist/Event Planner

BleuRain Events
01.2023 - 01.2024
  • Relayed rental information to clients, ensuring they were informed of all event-related logistics and deadlines.
  • Prepared event materials such as balloons, tablecloths, and props days in advance, ensuring seamless execution on the day of the event.
  • Coordinated wholesale supply orders for events, ensuring all necessary materials were available and within budget.
  • Maintained regular communication with clients, providing updates on event planning progress and ensuring their needs were met.
  • Designed and assembled various décor structures, including columns and arches, to create a stunning visual atmosphere.

Google Vending Attendant

Canteen (formerly Bon Appétit)
09.2017 - 08.2023
  • Ensured kitchen stock levels (drinks, snacks, fruit, etc.) were maintained and replenished by meeting specific deadlines.
  • Placed daily orders to ensure inventory needs were met on time and in full.
  • Collaborated with peers to meet deadlines and provide additional support where needed to ensure team success.
  • Reported any unresolved concerns or issues to supervisors, ensuring prompt attention and resolution.
  • Monitored inventory of supplies and products needed for micro kitchens, ensuring accurate and timely restocking.
  • Engaged with users to foster an open, collaborative environment and address any needs or concerns.

Stylist

G by GUESS
04.2016 - 04.2017
  • Monitored current trends to understand fashions and better serve customer needs.
  • Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

Bachelor Of Arts - Engineering

Evergreen Valley College
San Jose, CA

High School Diploma -

San Jose High School
San José, CA
05.2016

Skills

  • Proficient in insurance processes and polices
  • Strong understanding of insurance terminology and regulations
  • More than 3 years of proven customer service expertise
  • Knowledgeable in Microsoft excel
  • Fluent in English and Spanish
  • Able to communicate effectively with all levels of staff and public
  • Adaptive team player
  • Excellent oral, written communication skills and organizational skills
  • Ability to work under pressure, multi-task and manage patient care
  • Ability to work efficiently and effectively

Timeline

Patient Services Representative

Sutter Health
05.2025 - Current

Enrollment Specialist

Indian Health Center
02.2024 - 05.2025

Balloon Artist/Event Planner

BleuRain Events
01.2023 - 01.2024

Google Vending Attendant

Canteen (formerly Bon Appétit)
09.2017 - 08.2023

Stylist

G by GUESS
04.2016 - 04.2017

Bachelor Of Arts - Engineering

Evergreen Valley College

High School Diploma -

San Jose High School

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