Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eduardo Mares

BROWNWOOD

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Chewy.com
07.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Warehouse Loader

Kohler Co.
07.2024 - 03.2025
  • Processed customer orders based on special handling requests (e.g., overpacking, specialized pallets).
  • Verified and loaded shipments with attention to detail and accuracy.
  • Maintained real-time communication with customers about order status and fulfillment.
  • Collaborated with warehouse and customer service teams to ensure accurate and timely deliveries.
  • Resolved minor customer order issues proactively to prevent delays or dissatisfaction.
  • Ensured packaging met company quality standards to minimize damage and increase customer satisfaction.

Self-Study – Academic & Customer Service Development

08.2021 - 07.2024
  • Pursued coursework toward an Associate of Applied Science degree with a focus on business and communication skills.
  • Strengthened problem-solving and critical thinking through general education and technical classes.
  • Developed time management and organizational skills by balancing academic deadlines and personal responsibilities.
  • Studied written and verbal communication techniques applicable to customer service environments.
  • Completed assignments and projects emphasizing professionalism, accountability, and teamwork.
  • Engaged in self-paced learning to supplement formal education with topics like conflict resolution, Microsoft Office, and customer relationship management.

Grocery Stocker

United Supermarkets
04.2019 - 08.2021
  • Assisted customers in locating products and provided friendly service.
  • Stocked shelves and displays in accordance with merchandising and rotation standards.
  • Collaborated with team members to meet cleanliness and stocking goals.
  • Answered customer questions about product availability and store promotions.
  • Helped customers find substitute items when products were out of stock.
  • Actively maintained store appearance to ensure a positive shopping experience.

Guest Services Representative

China Cafe
12.2015 - 03.2020
  • Handled front counter and drive-thru operations with a focus on order accuracy and efficiency.
  • Ensured customer satisfaction during peak hours through quick and polite service.
  • Processed payments and addressed inquiries with professionalism.
  • Assisted with phone orders, ensuring clear communication and accuracy.
  • Managed customer complaints effectively and turned negative experiences into positive ones.
  • Provided menu recommendations and accommodated dietary requests when possible.

Cashier / Guest Services

Golden Chick
08.2014 - 03.2015
  • Processed cash and card transactions accurately using POS systems.
  • Supported kitchen staff by ensuring timely and accurate food delivery to guests.
  • Maintained a clean and welcoming dining environment.
  • Greeted customers warmly and thanked them to promote return visits.
  • Handled customer concerns regarding wait times or incorrect orders promptly and respectfully.
  • Suggested menu items to guests to improve sales and enhance customer experience.

Education

Associate of Applied Science -

Ranger College
Early, TX
12.2025

Skills

  • Customer Service: Complaint resolution, refunds/returns, guest interaction, loyalty retention
  • Soft Skills: Empathy, patience, attention to detail, time management, adaptability
  • Technical Skills: Data entry, typing, phone handling, order tracking, POS systems
  • Tools: Microsoft Office (basic), DoorDash logistics app, standard warehouse equipment

Timeline

Customer Service Representative

Chewy.com
07.2025 - Current

Warehouse Loader

Kohler Co.
07.2024 - 03.2025

Self-Study – Academic & Customer Service Development

08.2021 - 07.2024

Grocery Stocker

United Supermarkets
04.2019 - 08.2021

Guest Services Representative

China Cafe
12.2015 - 03.2020

Cashier / Guest Services

Golden Chick
08.2014 - 03.2015

Associate of Applied Science -

Ranger College

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