Eduardo Martinez

· Advice customers with setting up or closing accounts, completing loan applications, and signing up for new services.

· Built and maintained strong customer relationships, providing exceptional service.

· Educated customers on features and benefits of banking products and services.

· Handled customer inquiries and suggestions courteously and professionally.

· Develop sales opportunities

· execute compliance with commercial goals for each assigned line of credit.

· Responded to customer requests for products, services, and company information.

· Answered customer telephone calls promptly to avoid on-hold wait times.

· Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

· Offered advice and assistance to customers, paying attention to special needs or wants.