Eduardo Martínez
Cape Coral,FL
Summary
To obtain a management position where can utilize problem solving and decision-making skills while contributing to the company’s success. I am also looking to find a new and suitably challenging role within this market-leading organization. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Store Manager
CVS Healthcare
11.2021 - 12.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Cultivate and maintain a healthy talent pipeline, including oversight of front store and cross-trained colleague performance and development, contributing to career progression, involving hiring, training, performance management, and where required, termination of employment
- Ensure appropriate staffing to operate store successfully by scheduling to demand, consistently creating and publishing the schedule 3 weeks in advance, and maintaining financial stewardship of store labor spending
- Improve store performance measures (sales, service, loyalty, shrink, compliance, etc.) by coaching colleagues and working within the #OneTeam dynamic to identify and address barriers to operation
- Maintain a safe and high-quality working environment that complies with all regulatory and company standards
- Oversee timely and quality training of front store and cross-trained colleagues
- Conduct regular check-ins with all direct reports to track business goals and maintain team engagement
- Maintain a strong working relationship with Rx DL, Pharmacy Manager, pharmacy team and any other in-store teams (e.g., Minute Clinic, etc.) to foster a #OneTeam mentality and support a holistic total store staffing pipeline
- Partner with FS DL to establish store priorities, implement new initiatives, and engage all colleagues
- Act as an ambassador for CVS Health through professional behaviors and positive engagement within the community
STORE MANAGER IN TRAINING
CVS Health
08.2018 - 11.2021
- Assists Store Manager in planning and executing all sales promotions effectively and efficiently
- Train employees to use equipment and complete job related tasks such as using the cash register, greeting customers, and handling customer complaints
- Check merchandise to make sure it’s correctly priced, displayed, and meets quality standards
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of CVS Health
- Anticipates customer and store needs by constantly evaluating environment and customers for cues
- Drive sales by meeting and collaborating with the store team to understand, support and achieve established sales goals and objectives
- Maintain a professional and courteous relationship with customers and co-workers that fosters a positive work environment and embraces diversity
- Organize workflow and ensure that employees understand their duties or delegated tasks
- Monitor employee productivity and provide constructive feedback and coaching
- Ensure adherence to legal procedures and company policies, and undertake disciplinary actions if the need arises
- Directed and supervised around25 employees engaged in sales, inventory-taking, reconciling cash receipts, and servicing customers
- Assigned employees to specific duties
- Maintains store appearance and product presentation to company standards
- Enforced safety, health, and security rules
- Work on My Store Health to determinate store’s opportunities and strongest, and create an action
OPERATIONS SUPERVISOR
CVS Health
02.2017 - 08.2018
- Ensures customer needs are met, complaints are resolved, and service is quick and efficient
- Monitored sales activities to ensure that customers received satisfactory service and high quality goods
- Assists Store Manager and Assistant Manager in planning and executing all sales promotions effectively and efficiently
- Train employees to use equipment and complete job related tasks such as using the cash register, greeting customers, and handling customer complaints
- Check merchandise to make sure it’s correctly priced, displayed, and meets quality standards
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of CVS Health
- Anticipates customer and store needs by constantly evaluating environment and customers for cues
- Drive sales by meeting and collaborating with the store team to understand, support and achieve established sales goals and objectives
- Maintain a professional and courteous relationship with customers and coworkers that fosters a positive work environment and embraces diversity
- Organize workflow and ensure that employees understand their duties or delegated tasks
- Monitor employee productivity and provide constructive feedback and coaching
- Ensure adherence to legal procedures and company policies, and undertake disciplinary actions if the need arises
- Directed and supervised around25 employees engaged in sales, inventory-taking, reconciling cash receipts, and servicing customers
- Assigned employees to specific duties
- Maintains store appearance and product presentation to company standards
- Enforced safety, health, and security rules
STOCK ROOM SUPERVISOR
CVS Health
07.2013 - 02.2017
- Monitors store inventory levels and partners with the Store Manager to maximize sales through product replenishment and communication of individual product needs
- Ensure store merchandising standards are consistently executed per the company guidelines
- Direct the replenishment of merchandise/supplies, maintain stockroom organization and engage in receiving functions procedures
- Assists Management Team with supervision of inventory audits and participates in resolving any inventory discrepancies
- Trains, directs and coaches new associates on the Company merchandise management systems, policies and procedures as directed by management
- Acts as a role model for the stock team by consistently exhibiting best practices with regard to product management, operational procedure and customer service
- Attends and participates in daily store meetings and chat-ins along with all store meetings
Education
Bachelor of Science - Dentistry
University At Havana, Cuba
Havana, Cuba06-2005
Skills
- Word, Excel, Access, PowerPoint, Internet & Email
- Customer service
- Problem-solving
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Outstanding communication skills
- Team leadership and coaching
- Cash management
- Shift scheduling
- POS systems
- Team building and leadership
- Operations management
- Recruiting and hiring
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
CVS Healthcare
11.2021 - 12.2024
STORE MANAGER IN TRAINING
CVS Health
08.2018 - 11.2021
OPERATIONS SUPERVISOR
CVS Health
02.2017 - 08.2018
STOCK ROOM SUPERVISOR
CVS Health
07.2013 - 02.2017
Bachelor of Science - Dentistry
University At Havana, Cuba