Eduardo Montalvo II

The role of a Lead Technician/Mechanic involves diagnosing and repairing brake systems, supervising junior technicians, providing mentorship and training to staff, and ensuring adherence to safety standards. Additionally, this position requires collaboration with management to enhance maintenance procedures. As well as greeting customers and manage the point-of-sale computer system while ensuring the cleanliness of facilities, tools, and equipment. Stock shelves and operate vehicles with both automatic and manual transmissions, as well as properly utilize lifting equipment such as jacks, jack stands, and hoists. Perform comprehensive disc or drum brake services, which include hydraulic repairs or replacements, hardware attachment, front-end and suspension work, light drivetrain repairs, wheel bearing services, and anti-lock brake and electrical systems maintenance. All brake services must adhere to the Uniform Inspection and Communication standards, and proper operation and maintenance of the brake lathe are essential. Attend necessary training sessions to stay updated on advancements in automotive brake repair, including new technologies for effective vehicle diagnosis. Maintain proficiency with both traditional and advanced hand tools, conduct thorough cleaning of the entire center, and repair, overhaul, or adjust automobile brake systems. Assess vehicles, prepare repair cost estimates, and obtain customer approval for necessary repairs, including the replacement of defective ball joint suspensions, brake shoes, or wheel bearings.

• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Proved successful working within tight deadlines and a fast-paced environment.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Developed and maintained courteous and effective working relationships.
• Learned and adapted quickly to new technology and software applications.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Took ownership of customer issues and followed problems through to resolution.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.