Eduardo Morales
San Juan,PR
Summary
Seasoned Service Manager bringing 35 years of experience. Proficient in business practices, standards of operation and addressing employee's needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
35
35
years of professional experience
Work History
Operations Service Manager
Delta Air Lines, Inc.
06.1989 - Current
- Managed a team of service professionals to ensure high-quality customer satisfaction and timely resolution of issues.
- Analyzed key performance indicators to identify areas for improvement and implement necessary changes within the department.
- Implemented strategies to increase customer service satisfaction ratings.
Education
BBA - Business Administration
Universidad Ana G Mendez
San Juan, PR05.1989
Skills
- Logistics Management
- Workforce Planning
- Operational Efficiency
- Conflict Resolution
Timeline
Operations Service Manager
Delta Air Lines, Inc.
06.1989 - Current
BBA - Business Administration
Universidad Ana G Mendez
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