Eduardo Morales Camacho
Miami,Florida
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Customer Service Lead
Efco Americas
Miami, FL
05.2024 - Current
- Handled customer inquiries and complaints in a professional manner.
- Developed and implemented customer service policies and procedures to improve quality of customer experience.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Promoted available products and services to customers during service, account management and order calls.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Mentored junior team members and managed employee relationships.
- Reviewed customer feedbacks to identify areas for improvement in products and services.
- Volunteered to handle complaints and issues for manager during busy time periods.
Customer Service Officer
Efco Americas
Miami, FL
02.2024 - Current
- Provided accurate information about products and services to customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Mentored junior team members and managed employee relationships.
- Implemented best practices regarding customer service standards across all channels.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Provided customer service in a courteous and professional manner.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Education
M.D. - Family Medicine
Universidad De Ciencias Medicas Camagüey
Camagüey, Cuba.06-2013
Skills
- Customer service excellence
- Inventory control
- Training material updates
- Order management
- Quality assurance
- Administrative duties
- Team training and development
- Client engagement
- Customer complaint resolution
- Product location
- Interpersonal communications
- Inquiry requests
- Customer relations
Timeline
Customer Service Lead
Efco Americas
05.2024 - Current
Customer Service Officer
Efco Americas
02.2024 - Current
M.D. - Family Medicine
Universidad De Ciencias Medicas Camagüey
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