Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Eduardo Morelos Gonzalez

Long Beach,CA

Summary

Driven worker with four years of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction with ability to resolve complex issues and win customer loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Busser

Tequila Jack's
06.2020 - Current
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Developed excellent relationships with managers and fellow team members to achieve success, build professional relationships and support positive work environment.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.

Food Runner

Tequila Jack's
06.2020 - Current
  • Confirmed speed of service for all food orders while minimizing errors and complaints.
  • Confirmed proper placement of products and side items while implementing special instructions.
  • Assisted servers with table settings and beverage refills to support high-volume shifts.
  • Refilled condiments on each table when running low.
  • Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Answered questions from restaurant patrons regarding menu items.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.

Restaurant Busser

Super Mex Restaurants
11.2017 - 03.2020
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Improved customer satisfaction rates by answering customers' questions and resolving issues efficiently.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

Host

Super Mex Restaurants
11.2017 - 03.2020
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Answered customer questions about hours, seating and information about the restaurant
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms every 15 minutes to keep spotless.

Server

Tequila Jack's
09.2020 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Answered customers' questions, recommended items and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Education

High School Diploma -

Polytechnic High School
Long Beach, CA
06.2019

Skills

  • Food preparation and safety
  • Table Setting Knowledge
  • Stocking and Replenishing
  • Problem Resolution
  • Teamwork
  • Cleaning
  • Equipment Cleaning
  • Process improvements
  • Time management
  • Resourcefulness
  • Timely food delivery
  • Table clearing
  • Packaging
  • Hospitality Service Expertise
  • Heavy lifting
  • Team Building

Certification

SevSafe Certified

Timeline

Server

Tequila Jack's
09.2020 - Current

Busser

Tequila Jack's
06.2020 - Current

Food Runner

Tequila Jack's
06.2020 - Current

Restaurant Busser

Super Mex Restaurants
11.2017 - 03.2020

Host

Super Mex Restaurants
11.2017 - 03.2020

High School Diploma -

Polytechnic High School

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Eduardo Morelos Gonzalez