Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Languages
Timeline
Generic

Eduardo Morgan

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience

Work History

Department Supervisor

Macy's Logistics
10.2016 - Current
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Seasonal Department manager during peak, 4years (different department in the facility)
  • Trained new employees on overall company and department-specific policies and procedures.
  • Managed team of 260 employees, delegated tasks and held each employee accountable for completing assignments.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
  • Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
  • Promoted culture focused on encouraging staff to develop skills and abilities.
  • Promoted a culture of continuous improvement through frequent process reviews, open dialogue among team members about potential enhancements, and proactive implementation of changes.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Submitted reports to senior management to aid in business decision-making.

Warehouse Lead

DNJ Engine Components
03.2016 - 09.2016
  • I handled Customers Service and phone calls and money and manage the store when manager is not in (open and close store)
  • I was also tough how to use a forklift
  • Checked in merchandise and we also do inventory.
  • Trained employees on equipment operation and safety protocols.
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Followed verbal and written instructions to properly move and ship products.
  • Oversaw daily operations and shipping and handling processes.
  • Supervised warehouse operations by managing employees during shifts.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Kept storage areas organized, clean, and secure to fully protect company assets.

Warehouse Operator (Packing)

Macy's Logistics Operations
11.2013 - 03.2016
  • (Induct) 3x12 shift
  • Scan product and put it on a machine that sends it to pack, also help in the bulk line, picking up trays, clear jam line when short in staff
  • I also helping coordinate when one of the coordinators are not in when we have a high volume of production
  • (Packing) I'm a certified packer, patrolled, and coordinate when management team is off the floor
  • (Seasonal Supervisor) I have been Seasonal Supervisor for 2 Seasons in the packing department, managed more then 52+ people, I have worked with Microsoft Word, Excel, and Wave Management (WM)
  • I also managed payroll and Worked side by side with managers, did group training for seasonal on how to pack
  • I'm also certified equipment (PE, PR)
  • Used forklifts and pallet jacks to relocate products.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Sales/Accounting

Arizona Team
10.2013 - 10.2013
  • Sales face to face representative from house to house talking about the product that other company we're offering (3rd Party) Century link.
  • Enhanced client relationships by providing personalized customer service and addressing concerns promptly.
  • Mentored junior staff members in industry best practices, fostering a culture of continuous learning and professional development within the team.

Hot foods Team Leader

Pro's Ranch Market
03.2011 - 10.2013
  • I worked at Ranch Market for 2 year 7 months
  • I was a Team Leader closing shift, mid shift and mornings
  • Good with people, fast learner, and good communication skills also knows how to make orders such as supply's (All American supply's) and food source, also managed the warehouse when orders arrived unpacked the pallet of supplies and food source put them away where they belong (making sure everything is clean and labeled)
  • I was on the process to be trained to do inventory (weight food, count supplies) and do pay role when manager was not in that day, also trained new employees, managed 5-10 people.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Cashier and Cook

Wienerschnitzel
09.2007 - 09.2008
  • I worked at Wienerschnitzel for two years, as a drive-Thru cashier and in the front also at the kitchen (closing restaurant with no management supervision).
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Graduated (Diploma) -

Mission Academy High School
Phoenix, Arizona

Skills

  • Problem-Solving
  • Workplace Safety
  • Leadership skills
  • Coaching and Mentoring
  • Staff Training and Development
  • Delegation and Supervision

References

  • Joey Fodrocy, Jr, Close Friend for 14 years, Joey613@cox.net, (623) 261-6251
  • Frank Vergara, Department Manager, Pro's Ranch Market, 3223 W Indian School Rd., Phoenix, Arizona, (480) 650-1750
  • Humberto Palominos, Department Manager, Pro’s Ranch Market, 3415 West Glendale Avenue, Phoenix, AZ, 85051, (480)343-1350

Hobbies and Interests

Volunteer at the Phoenix Public Library putting books away and helping with events for kids, also joined the Parks and Recreations Department as a teen volunteer helping taking care or children.

Languages

Spanish
Native or Bilingual

Timeline

Department Supervisor

Macy's Logistics
10.2016 - Current

Warehouse Lead

DNJ Engine Components
03.2016 - 09.2016

Warehouse Operator (Packing)

Macy's Logistics Operations
11.2013 - 03.2016

Sales/Accounting

Arizona Team
10.2013 - 10.2013

Hot foods Team Leader

Pro's Ranch Market
03.2011 - 10.2013

Cashier and Cook

Wienerschnitzel
09.2007 - 09.2008

Graduated (Diploma) -

Mission Academy High School

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Eduardo Morgan