Eduardo Munoz
Lakeport,CA
Summary
Highly motivated individual seeking a professional setting to establish oneself as a dependable and enthusiastic team member with the ambition to grow and learn.
Overview
25
25
years of professional experience
Work History
Store Clerk
R Pomo Pumps
08.2024 - Current
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
- Assisted in the training and onboarding of new team members, sharing valuable insights regarding store policies and procedures.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
- Operated POS systems to accurately process customer purchases.
- Provided correct change for purchases to avoid customer confusion or disputes.
- Increased repeat business through exceptional customer service that fostered loyalty among patrons.
- Ensured store cleanliness and safety, performing regular clean-up and maintenance tasks.
- Facilitated smooth workflow, coordinating with other clerks to manage peak times efficiently.
- Facilitated positive shopping environment, handling multiple customer requests simultaneously with patience and efficiency.
Payment Solutions Agent
Upper Lake Processing Services
08.2023 - Current
- Clarified procedural guidelines for all clients.
- Recorded client communications, transactions, and policies comprehensively for smooth agency functioning.
- Resolved issues promptly while maintaining polite conduct.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Promptly met agency standards through ongoing completion of mandatory educational sessions.
Cook
Rocky Point Care Center
05.2022 - 07.2023
- Catered daily breakfasts and lunches to upward of 60 residents in a skilled care environment.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Security Professional
Allied Universal
12.2019 - 09.2021
- Ensured safety and compliance in hospital environment.
- Ensured secure environments by inspecting interior and exterior areas.
- Assessed situations to safeguard staff and patients.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored property and investigated areas of suspicion.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Screened incoming employees, personal belongings, and shipments for security concerns.
- Wrote detailed reports of all security breaches and investigations.
Medical Transportation Driver
Hey Taxi, Inc.
11.2019 - 11.2020
- Ensured timely arrival of patients for medical appointments.
- Kept accurate vehicle logs.
- Kept track of all documents on a consistent weekly basis.
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Improved patient satisfaction by providing timely and efficient medical transportation services.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
Route Delivery Driver
ABM Industries, Inc. for Flowers Baking Company
09.2016 - 02.2018
- Organized and loaded shipments onto delivery truck.
- Ability to lift50+ LBS
- Ensured timely unloading of deliveries and confirmed order details.
- Enhanced sales through effective product introductions.
- Scheduled routine maintenance services as per requirements.
- Communicated all concerns to immediate supervisor.
Direct Support Professional2
Tailored Living Choices
03.2013 - 09.2016
- Assisted in the progress of developmentally challenged clients.
- Performed routine medication administration adhering to prescribed schedules.
- Manage routine outings on a day-to-day and week-to-week basis.
- Facilitated safe and timely travel for clients' medical needs.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
Event Staff
Professional Events Services
07.2012 - 03.2013
- Assisted in ensuring smooth event operations.
- Monitored and documented activities.
- Ensured continual safety vigilance.
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
Main Bank Supervisor
KONOCTI VISITA CASINO
05.2007 - 05.2012
- Oversaw funds totaling up to $1,000,000.
- Maintained precise records of monetary exchanges, authorization forms, and transaction reconciliations.
- Facilitated distribution of bankrolls among various departments.
- Aided patrons in voucher redemption and check cashing.
- Managed secure execution of credit card transactions.
- Executed exchanges of poker chips for monetary amounts.
- Achieved proficiency in 10-key operations.
Satellite Installation Technician
LinkUs Enterprises
11.2007 - 04.2008
- Installed new satellite systems within specified timelines.
- Enhanced client services by effectively troubleshooting satellite equipment.
- Minimized service call-backs by adhering to meticulous installation procedures.
Cashier Supervisor
Konocti Vista Casino
11.1999 - 09.2007
- Maintain bankroll of up to $1,000,000.00
- Count money and audit money drawers, Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations
- Provide bankrolls for external departments
- Assisted customers with voucher redemption, personal and payroll check cashing
- Credit card transactions
- Cash out tokens and poker chips
- 10 key proficient, Microsoft word and excel
Education
High school graduate - undefined
Kelseyville High School
Kelseyville, CA06.1995
Skills
- 10 Key Data Entry
- Driving
- Spanish
- Delivery Driver Experience
- Security
- Computer Literacy
- English
- Multil
- CCTV
- Surveillance
- Microsoft Excel
- Phone Etiquette
- Cash Handling
- Conflict Management
- Merchandising
- Food service
- Route driving
- Customer service
- Box Truck
- Load & Unload
- Dietary department experience
- Food preparation
- Food handling
- Meal preparation
- Kitchen experience
- Patience and empathy
- Cleanliness and hygiene
- Reliability and punctuality
- Cash register operation
- Basic math proficiency
Languages
Spanish
Native or Bilingual
Assessments
- Supervisory skills: Motivating & assessing employees — Proficient January2022 Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
- Work style: Reliability — Proficient February2022 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
- Security guard skills — Highly Proficient February2022 Assessing risks, enforcing security standards, and handling complaints Full results: Highly Proficient
- Basic maintenance and repair — Proficient February2022 Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities Full results: Proficient
- Delivery driver — Expert February2022 Interpreting instructions or signs and solving problems Full results: Expert
- Cooking skills: Basic food preparation — Highly Proficient January2023 Preparing food, using cooking equipment, and converting ingredient measurements Full results: Highly Proficient
- Customer focus & orientation — Proficient January2023 Responding to customer situations with sensitivity Full results: Proficient
- Food safety — Proficient January2023 Knowledge of proper food and equipment handling safety measures Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- Skills:
- Excellent work relationship with customers and staff
- Computer literate - can learn new software programs quickly
- Organized and efficient in work skills
- Strong phone skills
- 10 Key by touch Bi-Lingual English/Spanish
Timeline
Store Clerk
R Pomo Pumps
08.2024 - Current
Payment Solutions Agent
Upper Lake Processing Services
08.2023 - Current
Cook
Rocky Point Care Center
05.2022 - 07.2023
Security Professional
Allied Universal
12.2019 - 09.2021
Medical Transportation Driver
Hey Taxi, Inc.
11.2019 - 11.2020
Route Delivery Driver
ABM Industries, Inc. for Flowers Baking Company
09.2016 - 02.2018
Direct Support Professional2
Tailored Living Choices
03.2013 - 09.2016
Event Staff
Professional Events Services
07.2012 - 03.2013
Satellite Installation Technician
LinkUs Enterprises
11.2007 - 04.2008
Main Bank Supervisor
KONOCTI VISITA CASINO
05.2007 - 05.2012
Cashier Supervisor
Konocti Vista Casino
11.1999 - 09.2007
High school graduate - undefined
Kelseyville High School
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