Eduardo Munoz
Lakeport,CA
Summary
Highly motivated individual seeking a professional setting to establish oneself as a dependable and enthusiastic team member with the ambition to grow and learn.
Overview
25
25
years of professional experience
Work History
Store Clerk
R Pomo Pumps
Nice, CA
08.2024 - Current
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
- Assisted in the training and onboarding of new team members, sharing valuable insights regarding store policies and procedures.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
- Operated POS systems to accurately process customer purchases.
- Provided correct change for purchases to avoid customer confusion or disputes.
- Increased repeat business through exceptional customer service that fostered loyalty among patrons.
- Ensured store cleanliness and safety, performing regular clean-up and maintenance tasks.
- Facilitated smooth workflow, coordinating with other clerks to manage peak times efficiently.
- Facilitated positive shopping environment, handling multiple customer requests simultaneously with patience and efficiency.
Payment Solutions Agent
Upper Lake Processing Services
Upper Lake, CA
08.2023 - Current
- Clarified procedural guidelines for all clients.
- Recorded client communications, transactions, and policies comprehensively for smooth agency functioning.
- Resolved issues promptly while maintaining polite conduct.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Promptly met agency standards through ongoing completion of mandatory educational sessions.
Cook
Rocky Point Care Center
Lakeport, CA
05.2022 - 07.2023
- Catered daily breakfasts and lunches to upward of 60 residents in a skilled care environment.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Security Professional
Allied Universal
Ukiah, CA
12.2019 - 09.2021
- Ensured safety and compliance in hospital environment.
- Ensured secure environments by inspecting interior and exterior areas.
- Assessed situations to safeguard staff and patients.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored property and investigated areas of suspicion.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Screened incoming employees, personal belongings, and shipments for security concerns.
- Wrote detailed reports of all security breaches and investigations.
Medical Transportation Driver
Hey Taxi, Inc.
Ukiah, CA
11.2019 - 11.2020
- Ensured timely arrival of patients for medical appointments.
- Kept accurate vehicle logs.
- Kept track of all documents on a consistent weekly basis.
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Improved patient satisfaction by providing timely and efficient medical transportation services.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
Route Delivery Driver
ABM Industries, Inc. for Flowers Baking Company
Santa Rosa, CA
09.2016 - 02.2018
- Organized and loaded shipments onto delivery truck.
- Ability to lift50+ LBS
- Ensured timely unloading of deliveries and confirmed order details.
- Enhanced sales through effective product introductions.
- Scheduled routine maintenance services as per requirements.
- Communicated all concerns to immediate supervisor.
Direct Support Professional2
Tailored Living Choices
Lakeport, CA
03.2013 - 09.2016
- Assisted in the progress of developmentally challenged clients.
- Performed routine medication administration adhering to prescribed schedules.
- Manage routine outings on a day-to-day and week-to-week basis.
- Facilitated safe and timely travel for clients' medical needs.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
Event Staff
Professional Events Services
Ukiah, CA
07.2012 - 03.2013
- Assisted in ensuring smooth event operations.
- Monitored and documented activities.
- Ensured continual safety vigilance.
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
Main Bank Supervisor
KONOCTI VISITA CASINO
Lakeport, CA
05.2007 - 05.2012
- Oversaw funds totaling up to $1,000,000.
- Maintained precise records of monetary exchanges, authorization forms, and transaction reconciliations.
- Facilitated distribution of bankrolls among various departments.
- Aided patrons in voucher redemption and check cashing.
- Managed secure execution of credit card transactions.
- Executed exchanges of poker chips for monetary amounts.
- Achieved proficiency in 10-key operations.
Satellite Installation Technician
LinkUs Enterprises
Ukiah, CA
11.2007 - 04.2008
- Installed new satellite systems within specified timelines.
- Enhanced client services by effectively troubleshooting satellite equipment.
- Minimized service call-backs by adhering to meticulous installation procedures.
Cashier Supervisor
Konocti Vista Casino
Lakeport, CA
11.1999 - 09.2007
- Maintain bankroll of up to $1,000,000.00
- Count money and audit money drawers, Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations
- Provide bankrolls for external departments
- Assisted customers with voucher redemption, personal and payroll check cashing
- Credit card transactions
- Cash out tokens and poker chips
- 10 key proficient, Microsoft word and excel
Education
High school graduate - undefined
Kelseyville High School
Kelseyville, CA06.1995
Skills
- 10 Key Data Entry
- Driving
- Spanish
- Delivery Driver Experience
- Security
- Computer Literacy
- English
- Multil
- CCTV
- Surveillance
- Microsoft Excel
- Phone Etiquette
- Cash Handling
- Conflict Management
- Merchandising
- Food service
- Route driving
- Customer service
- Box Truck
- Load & Unload
- Dietary department experience
- Food preparation
- Food handling
- Meal preparation
- Kitchen experience
- Patience and empathy
- Cleanliness and hygiene
- Reliability and punctuality
- Cash register operation
- Basic math proficiency
Languages
Spanish
Native or Bilingual
Assessments
- Supervisory skills: Motivating & assessing employees — Proficient January2022 Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
- Work style: Reliability — Proficient February2022 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
- Security guard skills — Highly Proficient February2022 Assessing risks, enforcing security standards, and handling complaints Full results: Highly Proficient
- Basic maintenance and repair — Proficient February2022 Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities Full results: Proficient
- Delivery driver — Expert February2022 Interpreting instructions or signs and solving problems Full results: Expert
- Cooking skills: Basic food preparation — Highly Proficient January2023 Preparing food, using cooking equipment, and converting ingredient measurements Full results: Highly Proficient
- Customer focus & orientation — Proficient January2023 Responding to customer situations with sensitivity Full results: Proficient
- Food safety — Proficient January2023 Knowledge of proper food and equipment handling safety measures Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- Skills:
- Excellent work relationship with customers and staff
- Computer literate - can learn new software programs quickly
- Organized and efficient in work skills
- Strong phone skills
- 10 Key by touch Bi-Lingual English/Spanish
Timeline
Store Clerk
R Pomo Pumps
08.2024 - Current
Payment Solutions Agent
Upper Lake Processing Services
08.2023 - Current
Cook
Rocky Point Care Center
05.2022 - 07.2023
Security Professional
Allied Universal
12.2019 - 09.2021
Medical Transportation Driver
Hey Taxi, Inc.
11.2019 - 11.2020
Route Delivery Driver
ABM Industries, Inc. for Flowers Baking Company
09.2016 - 02.2018
Direct Support Professional2
Tailored Living Choices
03.2013 - 09.2016
Event Staff
Professional Events Services
07.2012 - 03.2013
Satellite Installation Technician
LinkUs Enterprises
11.2007 - 04.2008
Main Bank Supervisor
KONOCTI VISITA CASINO
05.2007 - 05.2012
Cashier Supervisor
Konocti Vista Casino
11.1999 - 09.2007
High school graduate - undefined
Kelseyville High School