Eduardo Padilla
North Holywood,CA
Summary
PROFESSIONAL SUMMARY Results-driven professional with a diverse background in customer service, sales, and operations. Demonstrated expertise in managing teams, driving sales growth, and ensuring customer satisfaction. Strong organizational and problem-solving skills. Committed to delivering exceptional service and exceeding goals.
CUSTOMER SERVICE AND SALES PROFESSIONAL SUMMARY Results-oriented customer service and sales professional with a strong background in assisting customers, handling inquiries, and providing exceptional service. . Strong communication and problem-solving abilities. Dedicated to delivering outstanding customer experiences. Versatile Operations Assistant handles all types of tasks with efficient and hardworking mindset. Manages clerical needs as well as planning events, overseeing purchasing and producing detailed reports. Bringing 15 years of related experience.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Gavrieli Plastics
07.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Central America Sales Representative
Superinflables International
01.2017 - Current
- Generated new alliances, created new customers, and opened new markets in Honduras, Panama, Costa Rica, and Nicaragua
Owner
TS Furniture
01.2016 - 12.2021
- Generated new customers, managed budgeting and administration, supervised payroll, and oversaw logistics..
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
Customer Service and Sales Representative
REDCA
07.2014 - 12.2021
- Assisted customers inquiring about equipments, providing detailed product information, and addressing any concerns or questions
- Successfully sold specialized kitchen equipment to restaurants, leveraging extensive industry knowledge and exceptional customer service skills.
- Collaborated with restaurant owners and chefs to identify and provide tailored kitchen equipment solutions.
- Managed relationships with clients, resulting in repeat business and a strong referral network.
- Consistently met and exceeded sales targets, contributing significantly to company growth
Sales Manager
TS PUBLICIDAD
01.2014 - 12.2021
- Created new clients, negotiated contracts, opened new markets, and resolved problems.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Customer Service Representative
ALMORI BPO
01.2009 - 01.2013
- PHC: Led the, Health Choice (PHC) sales department during the Annual enrollment period, achieving weekly sales goals
- Customer Service: Provided insurance benefit information to Doctor’s Offices, Specialist Doctors, and patients
- Resolved issues related to healthcare services
- Q Pharmacy Customer Service: Assisted customers with medication refills, transfers, and resolved issues with mail services.
Customer Service and Sales
Nic2Globe
01.2005 - 01.2006
- Responsible for sales of Internet Protocol (IP) gateways for international calls from Nicaragua
- Made sales calls to clients and handled customer service issues.
Operations Assistant
Crowley
01.2005
- Coordinated the exporting of products and items for various clients
- Managed logistics for containers used in the transport of goods.
Customer Service and Sales
Suretka
01.2003 - 01.2004
- Handled customer service and sales for a screen graphics and sign company
- Set up order databases for each customer covering Miami, Colombia, and Costa Rica.
Customer Service and Sales
Parasella
01.2001 - 01.2003
- Completed customer sales and provided exceptional customer service in a department store
- Purchased clothing from Latin American locations for the department store.
Assistant Manager
Shell Gasoline
01.2000 - 01.2001
- Managed scheduling of work hours for all hourly employees
- Received and reconciled deliveries of fuels and lubricants
- Managed and performed daily cash register accounting and bank deposits.
Education
Bachelor Degree - International Marketing
American College
Managua. Nicaragua02.2014
Skills
- Customer Service
- Sales Support
- Inquiries Handling
- Quote and Invoice Generation
- Phone Etiquette
- Problem Solving
- Communication Skills
- Marketing research
- Acquire New Business
Certification
- Objection and sales technique - Training - [4 days]
- Service Design Thinking Training - one week
Timeline
Customer Service Representative
Gavrieli Plastics
07.2022 - Current
Central America Sales Representative
Superinflables International
01.2017 - Current
Owner
TS Furniture
01.2016 - 12.2021
Customer Service and Sales Representative
REDCA
07.2014 - 12.2021
Sales Manager
TS PUBLICIDAD
01.2014 - 12.2021
Customer Service Representative
ALMORI BPO
01.2009 - 01.2013
Customer Service and Sales
Nic2Globe
01.2005 - 01.2006
Operations Assistant
Crowley
01.2005
Customer Service and Sales
Suretka
01.2003 - 01.2004
Customer Service and Sales
Parasella
01.2001 - 01.2003
Assistant Manager
Shell Gasoline
01.2000 - 01.2001
Bachelor Degree - International Marketing
American College
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