EDUARDO PALACIOS
Hemet,CA
Summary
Self-motivated professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
FC Associate I, L1
Amazon
Beaumont, CA
06.2022 - 01.2024
- Scanned incoming products with radio-frequency scanners and entered products into inventory management system for smooth stock tracking and customer order fulfillment
- Accepted, processed and quickly filled orders
- Operated handheld scanners to track merchandise throughout fulfillment process
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents
- Adhered closely to safety procedures in daily operations and reported hazards or accidents to management.
Funeral Assistant
Murrieta Valley Funeral Home
Murrieta, CA
05.2017 - 11.2022
- Organized chapels for visitations and maintained an orderly atmosphere
- Assisted funeral director in the coordination of services
- Communicated with funeral attendees to provide information and facilitate organized services
- Prepared memorial materials, including service programs and signage
- Removed deceased from place of death and transported to funeral home
- Arranged for clergy members to perform funeral services
- Addressed all client questions and requests for information relating to funeral services and pricing.
Call Center Agent
Frontwave Credit Union
Oceanside, CA
01.2020 - 06.2021
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services
- Explained key information regarding products and services to customers to encourage informed decision-making
- Implemented services to assist company in maintaining exceptional client service ratings on external audits
- Reviewed files, records and other obtained documents to respond to customer requests
- Documented customer inquiries and feedback, including service delivery suggestions in company database
- Evaluated customer account information to assess current issues and determine potential solutions
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Teller IV/Contact Center Agent
American United Federal Credit Union
San Jacinto, CA
03.2016 - 10.2019
- Evaluated customer account information to assess current issues and determine potential solutions
- Improved productivity by providing CSR performance feedback for corrective action
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
- Evaluated benefits for each caller to determine service needs and address concerns
- Managed accurate and adequate cash stock and inventory balances
- Excelled in exceeding daily credit card application goals
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions
- Documented conversations with customers to track requests, problems and solutions
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Front Desk Agent
Hampton Inn & Suites Hemet
Hemet, CA
10.2015 - 03.2016
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns
- Completed end-of-day reporting and balanced registers to maintain financial accuracy
- Balanced accounts and conducted nightly audits to keep bookkeeping current
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities
- Stayed current on local attractions and special events to help guests with entertainment options
- Managed customer complaints and rectified issues to complete satisfaction
- Posted charges, updated accounts and issued bills to departing guests
- Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs
- Coordinated with internal departments to handle wide range of guest needs
- Aided other hotel personnel in various capacities, including handling purchases at gift shop during peak periods
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues
- Drafted and maintained incident reports, daily activity logs and other documents requested by management
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Teller
Altura Credit Union
Hemet, CA
11.2014 - 08.2015
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders
- Verified amounts and integrity of every check or funds transfer
- Managed customer referrals to help financial services team members capitalize on sales changes
- Helped customers open and close accounts, apply for loans and make sound financial decisions
- Processed cash withdrawals
- Processed treasury, tax and loan payments
- Adhered to financial services security and audit procedures
- Reported daily averages and shortages to operations department
- Examined checks for identification and endorsement
- Delivered prompt, accurate and excellent customer service
- Directed specific questions to appropriate branch personnel.
Cashier
Cardenas Markets Inc.
San Jacinto, CA
11.2010 - 10.2014
- Inspected items for damage and reported issues to supervisor to return unusable merchandise and obtain replacements for customers
- Trouble-shoot and resolved issues with cash registers, card scanners and printers
- Helped customers find specific products, answering questions and offering advice
- Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues
- Learned roles of other departments to provide coverage and keep store operational
- Processed customer payments quickly and returned exact change and receipts.
Education
Some College (No Degree) - POST Requalification
Southwestern College
Chula Vista, CA04-2023
Certificate - Police Science: Basic Law Enforcement Academy
San Bernardino Valley College
10.2019
Skills
- Bilingual in Spanish
- Cash dispenser operation
- Exceptional customer service
- Excellent communication skills
- Team player
- Flexible
- System documentation
- Call center operations
- Customer communications
- Guest assistance
- Chapel preparation
- Maintaining safety
- Updating logs
- Quality controls
- RF scanning devices
- Call Center Operations
- Customer support needs assessment
- Warehouse Safety
- Workplace Organization
Certification
The Basic Law Enforcement Academy, October 2019, P.O.S.T C78-N82
Languages
Spanish
Professional
Timeline
FC Associate I, L1
Amazon
06.2022 - 01.2024
Call Center Agent
Frontwave Credit Union
01.2020 - 06.2021
Funeral Assistant
Murrieta Valley Funeral Home
05.2017 - 11.2022
Teller IV/Contact Center Agent
American United Federal Credit Union
03.2016 - 10.2019
Front Desk Agent
Hampton Inn & Suites Hemet
10.2015 - 03.2016
Teller
Altura Credit Union
11.2014 - 08.2015
Cashier
Cardenas Markets Inc.
11.2010 - 10.2014
Some College (No Degree) - POST Requalification
Southwestern College
Certificate - Police Science: Basic Law Enforcement Academy
San Bernardino Valley College
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