Eduardo Palomino
Las Vegas
Summary
I am a dedicated and reliable professional with a strong focus on leadership, operational efficiency, and customer service excellence. Skilled in managing multiple tasks simultaneously while consistently achieving high-quality results. I excel in fostering teamwork, driving performance, and ensuring goals are met with precision. Adaptable and committed to continuous improvement, I take pride in creating efficient processes and maintaining a high standard of service for both teams and clients.
Overview
12
12
years of professional experience
Work History
Cleanup Crew Lead
In-N-Out Burger
02.2022 - 11.2024
- Supervised and coordinated cleanup crew operations to ensure a consistently clean and welcoming environment for customers and staff.
- Supported team members by delegating tasks and ensuring thorough cleaning of dining room and back-of-house areas during peak hours and after shifts.
- Managed daily inventory and ensured timely restocking of supplies to maintain smooth operations and prevent disruptions.
- Coordinated with team members to track usage patterns and adjust supply orders based on restaurant needs and sales trends.
Lead
El Pollo Loco
09.2022 - 11.2023
- Oversaw staff scheduling, ensuring optimal coverage for peak and off-peak hours while maintaining compliance with labor laws and company policies.
- Led training programs for new hires and ongoing staff development, ensuring team members were well-equipped to provide exceptional customer service and adhere to company standards.
- Conducted regular performance evaluations, offering feedback and guidance to enhance employee skills and drive overall team productivity.
Delivery Driver
Amazon
09.2019 - 09.2022
- Safely delivered packages to customers in a timely and efficient manner
- Collaborated with team members to optimize delivery routes and improve efficiency, contributing to faster delivery times and enhanced customer experiences.
- Managed and recorded inventory for returns and exchanges, ensuring accurate documentation and timely processing.
Front Desk Staff
Delano Hotel
10.2017 - 08.2019
- Streamlined the guest check-in process by verifying reservations, providing clear instructions, and ensuring a welcoming first impression.
- Responded to guest inquiries with professionalism, delivering prompt and accurate information to enhance their experience.
- Handled check-outs efficiently, including finalizing payments, addressing last-minute concerns, and ensuring guest satisfaction.
Phone Operator
Station Casinos
06.2015 - 03.2017
- Assisted callers by routing calls to the appropriate departments or personnel.
- Provided helpful and accurate information about Station Casinos services.
Assistant Manager
Champs Sports
08.2012 - 01.2015
- Managed opening procedures, such as preparing registers, reviewing schedules, and conducting pre-shift briefings to align team goals.
- Executed closing procedures, including reconciling cash registers, securing the premises, and completing end-of-day reports.
- Mentored staff in delivering exceptional customer service, focusing on active listening, problem-solving, and personalized support.
- Collaborated with team members to implement merchandising strategies that enhanced product visibility and drove sales.
- Assisted in setting up displays and arranging products to align with brand standards and promotional goals.
Education
High School Diploma -
Chaparral
3850 Annie Oakley Drive06-2013
Diploma of Culinary Arts - Culinary Arts
Culinary Academy of Las Vegas
710 West Lake Mead Blvd.06-2015
Skills
Time management
Team collaboration
Attention to detail
Reliability and punctuality
Customer service
Multitasking and organization
Complex Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Lead
El Pollo Loco
09.2022 - 11.2023
Cleanup Crew Lead
In-N-Out Burger
02.2022 - 11.2024
Delivery Driver
Amazon
09.2019 - 09.2022
Front Desk Staff
Delano Hotel
10.2017 - 08.2019
Phone Operator
Station Casinos
06.2015 - 03.2017
Assistant Manager
Champs Sports
08.2012 - 01.2015
High School Diploma -
Chaparral
Diploma of Culinary Arts - Culinary Arts
Culinary Academy of Las Vegas
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