Eduardo Pavon
New York,NY
Summary
Professional with keen focus on team collaboration and achieving results. Skilled in managing front office operations, enhancing guest satisfaction, and optimizing administrative processes. Strong communication and problem-solving abilities, adaptable to changing needs and reliable in all situations. Prepared to make significant impact by leveraging organizational skills and customer-centric approach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Front Office Manager
Pod Hotel Bk
04.2024 - Current
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Implemented new procedures for handling guest complaints, resulting in increased customer satisfaction ratings.
- Drafted employee work schedules to fill coverage gaps.
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Reduced customer issues by 70% with introduction of surveys and questionnaires.
Front Desk Agent
Hyatt House
11.2021 - 01.2024
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Monitored staff performance and provided feedback and guidance.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Night Houseman/Driver
Hyatt house
05.2021 - 11.2021
- Coordinated guest transportation as requested.
- Delivered services to customer locations within specific timeframes.
- Drove safely in various weather and road conditions to avoid accidents.
- Handled requests for extra linens, toiletries and other supplies.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
Mobile Tire Repair Tech
Goodyear Tire & Co
08.2020 - 08.2021
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Sourced tires to meet customer quality and budget needs.
- Evaluated tire tread depth and air pressure to verify proper tire inflation.
- Increased shop efficiency by maintaining an organized workspace and proper inventory management of tools and supplies.
- Ensured customer retention through consistent delivery of high-quality tire repair services.
- Improved customer satisfaction by providing efficient and accurate tire repair services.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
Carpet Cleaning Technician
Stanley Steemer
09.2018 - 08.2020
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Provided accurate quotes based on assessments, ensuring transparent pricing structures and building trust with clients.
- Cleaned home carpets, tile, grout, area rugs, mattresses, and upholstery.
- Moved furniture weighing up to 60 pounds to prepare homes for cleaning.
Parking Attendant/Cashier
QUIK PARK
10.2016 - 07.2018
- Parked and retrieved cars according to customer needs.
- Escorted drivers to vehicles and helped load or carry large items
- Handled cash, made accurate change and maintained balanced cash drawer.
Shift Supervisor
Blackmon Mooring & BMS CAT
10.2011 - 09.2016
- Assisted in setting up decontamination areas for workers and items
- Cleaned and labeled and stored all fans and drying equipment after each job completion.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
Education
No Degree - Professional Certification Business Intelligence
Google Business
New York, NY03.2024
High School Diploma -
Walton High School
The Bronx, NY01.2008
Skills
- Bilingual speak both Spanish and English fluently (10 years)
- Supervising experience
- Shift management
- Customer service
- Training and mentoring
- Concierge services
- Hospitality services
- Staff training and development
- Cash handling accuracy
- Complaint handling
- Reservation handling
- Scheduling
Certification
- Security Officer Certification (SOC) - National Association of Safety Professionals.
- New York State Driver's License
Timeline
Assistant Front Office Manager
Pod Hotel Bk
04.2024 - Current
Front Desk Agent
Hyatt House
11.2021 - 01.2024
Night Houseman/Driver
Hyatt house
05.2021 - 11.2021
Mobile Tire Repair Tech
Goodyear Tire & Co
08.2020 - 08.2021
Carpet Cleaning Technician
Stanley Steemer
09.2018 - 08.2020
Parking Attendant/Cashier
QUIK PARK
10.2016 - 07.2018
Shift Supervisor
Blackmon Mooring & BMS CAT
10.2011 - 09.2016
- Security Officer Certification (SOC) - National Association of Safety Professionals.
- New York State Driver's License
No Degree - Professional Certification Business Intelligence
Google Business
High School Diploma -
Walton High School
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