Eduardo Penn

• Managed endtoend medical billing processes for diverse patients and insurers, overseeing claims submission, tracking, and resolution.
• Collaborated with healthcare providers to verify accurate patient and insurance data essential for claims processing.
• Navigated Medicare and Medicaid billing complexities adeptly, ensuring high reimbursement rates and minimizing claim denials.
• Analyzed and promptly addressed claim denials, leading to significant revenue loss reduction.
• Cultivated relationships with insurance representatives to expedite claim processing and resolve payment discrepancies.
• Utilized NextGen software for efficient billing cycle tracking and report generation.
• Conducted regular billing record audits to ensure compliance with coding standards and regulatory guidelines.
• Designed and implemented automation workflows to optimize operational efficiency and reduce manpower requirements.

• Improved data accuracy within the company''s ordering system by regularly updating product information, pricing, and client records.
• Adhered to legal regulations to run compliant operations.
• Updated company tracking system with latest information.
• Streamlined order entry processes for increased efficiency by implementing new software tools.
• Expedited urgent orders as needed to meet critical deadlines while maintaining high levels of quality control throughout the process.
• Played an integral role in driving continuous improvement within the department by actively seeking opportunities to streamline workflow processes and enhance efficiency.

• Addressed customer concerns by actively listening, investigating issues, and delivering timely solutions pertaining to their shipping and order status inquiries.
• Documented customer inquiries, complaints, and resolutions meticulously within a comprehensive database or CRM system for efficient tracking and analysis.
• Spearheaded the development of streamlined processes aimed at enhancing the creation and maintenance of spreadsheets, utilizing templates and automation tools to optimize productivity, minimize errors, and save time.
• Conducted thorough reviews of spreadsheets to uphold standards of accuracy and completeness, ensuring precise data entry and error-free calculations.
• Facilitated the escalation of complex or high-priority issues to supervisors or managers as needed, ensuring prompt resolution and maintaining service excellence standards.

• Led a team of analysts in monitoring market trends and competitor activities, providing timely updates to senior management for informed decision making.
• Conducted regular audits of internal controls to ensure financial accuracy and maintain regulatory standards across all international branches.
• Generated comprehensive financial reports for stakeholders, highlighting key performance metrics and areas requiring strategic intervention.
• Coordinated with freight forwarders and carriers to ensure timely delivery of shipments while adhering to all relevant regulations and procedures.
• Lawfully cleared merchandise through customs per client and government requirements.
• Maintained up-to-date knowledge of US customs regulations and international trade laws.
• Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
• Implemented continuous improvement initiatives in customs processes, leading to increased efficiency and cost savings for the organization.

• • Implemented cultural sensitivity training programs, promoting a more inclusive and understanding work environment.
• • Developed comprehensive training materials tailored specifically to address challenges faced by international clientele.
• • Enhanced customer satisfaction by providing timely and accurate responses to inquiries from international clients.
• • Boosted overall efficiency by implementing innovative technologies and tools designed to improve workflow automation and management within the department.
• • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• • Provided personalized support to high-value clients in various regions, leveraging language skills and cultural knowledge to facilitate successful outcomes in challenging situations.
• • Increased customer retention rates by effectively addressing and resolving escalated concerns from international clients.
• • Sought ways to improve processes and services provided.
• • Prepared and processed import and export documentation according to customs regulations, laws or procedures.