Eduardo Pineda Martinez
San Jose,CA
Summary
I am an enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. I am able to maintains focus and a positive attitude in stressful situations and high-volume environments and a team player who is always ready to lend a hand wherever needed.
Overview
3
3
years of professional experience
Work History
Server
The Counter Burger
06.2021 - Current
- Manage catering orders for two years, I confirm the orders, communicate with Kitchen Manager and make sure we have everything to complete the orders, and inform him of any guest modifications.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Used slow periods to restock supplies, ice, cups, polished silverware, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
Deli Cashier
Erik's DeliCafe
05.2021 - 02.2022
- Performed cash, card and check transactions to complete customer purchases.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Prepared deli items per customer requests using proper bakery equipment.
- Maintained dining room clean and organized.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prepared salads, soups and sandwiches for customers.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Education
High School Diploma -
Campbell Adult And Community Center (CACE)
San Jose, CA06.2023
Skills
- Two Year Catering Experience
- To-Go Order Preparation
- Dining Customer Service
- Menu Memorization
- High-Volume Dining
- Train Employees
- Table Setting Arrangements
- High-Energy and Stamina
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
The Counter Burger
06.2021 - Current
Deli Cashier
Erik's DeliCafe
05.2021 - 02.2022
High School Diploma -
Campbell Adult And Community Center (CACE)
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