Summary
Overview
Work History
Education
Skills
Awards
Languages
Affiliations
Languages
Websites
Timeline
Generic

Eduardo Pirolli

Papigno,Italia

Summary

Dynamic Sales Manager with a proven track record at Teltonika Networks, excelling in client relationship management and data analytics. Achieved a $16K increase in monthly targets through strategic collaboration and effective sales alignment. Skilled in behavioral interviewing and negotiation, driving high-performing teams to exceed goals and enhance employer branding.

Overview

20
20
years of professional experience

Work History

Sales Manager

Teltonika Networks
Vilnius, Lithuania
11.2024 - 04.2025
  • Conducted market research using tools such as Sales Navigator, ZoomInfo, Apollo, Lusha, and HubSpot.
  • Built and maintained strong relationships with clients through direct sourcing and engagement strategies.
  • Collaborated with technical and product teams to align client needs with company growth objectives, and helped the team get closer to our monthly target by $16K in one week.
  • Networked with potential clients during international events and networking functions to build talent pipelines and employer brand visibility.

Senior Client Service Analyst

Nasdaq Vilnius
Vilnius, Lithuania
05.2022 - 09.2024
  • Led hiring initiatives for critical client service roles, conducting behavioral interviews and candidate assessments.
  • Utilized data analytics tools such as Datadog and Splunk to identify performance gaps and recommend solutions to fix them.
  • Collaborated with global teams using Jira and other applicant tracking systems to streamline and communicate with clients in different time zones.
  • Provided technical training and onboarding support for new hires, enhancing retention and engagement.
  • Test new features through the QC UI and Provide technical training to our customers.
  • Suggest solutions to our customers in the US, UK, and Germany regarding software-related questions regarding our products.
  • Collaborate with the product and development team on new product features.

Lead Customer Assistant Manager

Yard Venture UAB
Vilnius, Lithuania
08.2021 - 05.2022
  • Managed end-to-end recruitment and onboarding for customer support teams.
  • Developed employer branding strategies and talent engagement initiatives.
  • Improved team performance and satisfaction scores through strategic hiring and training programs.

Assistant Sales Manager

Medium Group UAB
Vilnius, Lithuania
05.2021 - 08.2021
  • Assisted in building recruitment strategies to support business expansion.
  • Conducted candidate outreach and pre-screening for key sales roles.
  • Supported hiring managers with data-driven insights on talent acquisition trends.
  • Assisted in data analytics and support for sister company Scoot911.

Event Planning and Client Experience Manager

Skytop Strategies
New York, USA
07.2020 - 03.2021
  • Executed event planning from conception through completion.
  • Conducted venue searches, gathered information, organized site visits, and negotiated contracts.
  • Build loyal Client relationships by planning and designing catering menus and production events.
  • Maintaining cost containment.
  • Cooperate with Marketing and PR teams to coordinate on-site press and media, including internal media interviews.
  • Proactively handle any issues and troubleshoot any emerging problems on the event day.
  • Conducted pre- and post-event evaluations and reported outcomes.
  • Contributed actively to meetings and discussions to improve operational efficiency.

Front Office Guest Representative / Elite Desk Supervisor

New York Marriott Marquis
New York, USA
09.2005 - 03.2019
  • Led recruitment efforts for front-office and customer service roles.
  • Trained and mentored new employees, ensuring high retention and engagement.
  • Implemented data-driven hiring strategies to improve team performance and customer satisfaction.
  • Earned Marriott Supervisor Program within the first year after starting with the company and was awarded high honors within the first quarter of eligibility.
  • Supervised a team of two associates, provided services for VIP clients, handled merchandise logistics, and handled all special requests.
  • Provided high-quality resolution and proactive service recovery independently.
  • Reported, documented, and accurately classified customer interactions and issues in the appropriate channel.
  • Maintained a positive, empathetic, and professional attitude toward all customers.
  • Interacted and built client loyalty, which resulted in weekly returns to the property.
  • Collaborated effectively with the marketing team in brainstorming and developing engaging social media content.

Education

Hospitality Business and Management -

Institute of Culinary Education
New York, NY
06.2004

Culinary Arts -

Institute of Culinary Education
New York, NY
06.2004

Skills

  • Full-cycle recruitment
  • Client relationship management
  • Data analytics
  • Sales forecasting
  • Recruitment strategies
  • Behavioral interviewing
  • Negotiation skills
  • Customer engagement
  • Marketing campaign analysis
  • KPI tracking
  • Price quote preparation
  • Profitability optimization
  • Territory management
  • Service-driven sales
  • Market intelligence
  • Social media savvy
  • Sales operation
  • Sales budgeting
  • Bilingual in Portuguese
  • Strategic account development
  • Prospecting skills
  • Lead generation
  • Cold calling
  • Order management
  • Team oversight
  • Technical training
  • Collaboration skills
  • Event planning
  • Team building
  • Sales alignment
  • Empowers high-performing sales teams
  • Performance management
  • Business planning
  • Verbal and written communication
  • Fortune 500 company sales background
  • Proposal development
  • KPI analysis
  • Promotional sales events
  • Sales presentations
  • Sales processes
  • Continuous improvements
  • Extensive personal network
  • Complex project negotiations
  • Systems and software expertise
  • Training and development
  • Risk mitigation
  • Sales presentation
  • Sales strategy development
  • Exceeds sales goals
  • Multidisciplinary team leadership
  • Consultative sales
  • Product knowledge
  • Financial records analysis
  • B to B sales
  • Sales reporting
  • Market research, forecasting, and analysis
  • Sales process
  • Staff management
  • Marketing strategy
  • Review of contracts
  • New business development
  • Data analysis
  • Database management
  • Salesforce
  • Territory and account management
  • Talent acquisition
  • Direct sourcing
  • Employer branding
  • Behavioral interviewing techniques
  • Stakeholder collaboration
  • Hiring manager collaboration
  • Applicant Tracking Systems (ATS)
  • CRM tools
  • Market research
  • Talent pipeline development
  • Negotiation
  • Offer management
  • Data analytics in recruitment decision-making

Awards

  • Hotel Big Apple Stars Award, Nominated for the Hotel Honor Exceptional Employees publicly implemented in and around New York City.
  • Spotlight Award, Won the Spotlight Award on various occasions, the latest being in 2018.

Languages

  • Fluent in English and Portuguese
  • Strong oral and written knowledge of Spanish

Affiliations

I love to travel and explore the world, record my travels with my Nikon camera and edit my photos. Love to take weekend hikes, cycling, running and cook.

Languages

Portuguese
Full Professional

Timeline

Sales Manager

Teltonika Networks
11.2024 - 04.2025

Senior Client Service Analyst

Nasdaq Vilnius
05.2022 - 09.2024

Lead Customer Assistant Manager

Yard Venture UAB
08.2021 - 05.2022

Assistant Sales Manager

Medium Group UAB
05.2021 - 08.2021

Event Planning and Client Experience Manager

Skytop Strategies
07.2020 - 03.2021

Front Office Guest Representative / Elite Desk Supervisor

New York Marriott Marquis
09.2005 - 03.2019

Hospitality Business and Management -

Institute of Culinary Education

Culinary Arts -

Institute of Culinary Education

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Eduardo Pirolli